We stayed here for 3 nights. The 1st night, we were greeted and checked-in by a wonderful lady who was so well-spoken, so detail-oriented, welcoming, and overall was excellent and so helpful, she even gave us guidance where the tabacaria was and recommendations to the next door restaurant with a free complimentary appetiser for us four guests. Sadly, the rest of our stay, the concierge changed and the service was just transactional and lack-luster.
Don't get me wrong, the place was great. It was clean, not outdated, good provisions of towels, toiletries, there was a safe and a small fridge (which wasnt super cold but cooled drinks enough). The breakfast buffet had a make-your-own waffle machine which was the highlight, and the location was really good if you're in Rome for sight-seeing.
However, at the last night of our stay, the wifi was down up until we checked out. It's very challenging for tourists to have no wifi in their hotel especially as we were already running out of mobile data. The concierge just could not be bothered anymore at that point, I assume all guests filed complaints about the wifi already. So, we decided to check out earlier just to get wifi in the airport. Would have been a really excellent stay if it had not been for the stark contrast in service quality and wifi issue.