2/10 Terrible
SHAHPAR
Aug 20, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
I got to the hotel late at 10 pm and the night clerk wasn’t helpful. Especially when I said what time is breakfast which is included in my stay. He said no it’s not included and you have to pay 12 euros a day extra if you eat there. He didn’t even want to see my reservation, he said I don’t show it on my end.
The room first he gave me was not air conditioned so I had to go back down and tell him we need to change the room after him saying I don’t have anymore room and me saying I will contact Expedia, finally he said I have a room and that’s the only one. The room was very small, the bed wasn’t comfortable, and was covered just with one sheet not comforter, in the bathroom there was just a face towel and one for body and they were both very thin and rough. I will never go back there again . On the last day when I was checking out in the morning, the front desk lady asked if I was satisfied? I laughed and said apparently you guys don’t talk to each other and I told her about breakfast. She said I am so sorry, it doesn’t show on our reservation that breakfast was included but when I go to Expedia, it shows that breakfast is included. I told her how unsatisfied I have been and I am happy I am leaving.
Good bye
Sherry
SHAHPAR
Stayed 5 nights in Aug 2024