All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
BEST BEDS IN MEXICO! They were the highlight of the hotel!!
Verified traveler
Stayed 2 nights in Nov 2019
4/10 Poor
Andrew
Feb 17, 2019
Liked: Room comfort
Disliked: Staff & service
Basic Services Lacking
No Wifi in Rooms was really average. Had to go down to reception in a room with no air con. Very average. Also TV's werent working when we arrived there and teh greeting at reception was very pitiful.
Andrew
Stayed 3 nights in Feb 2019
6/10 Okay
Bob
Traveled with group
Feb 11, 2019
Liked: Cleanliness, staff & service
Disliked: Amenities
Need to be careful pulling out if the hotel. Can be tricky with parking inside. Staff is friendly. Basic motel gets the job done.
Bob
Stayed 7 nights in Feb 2019
2/10 Terrible
Jacques
Traveled with group
Feb 9, 2019
Disliked: Cleanliness, staff & service
All the walls in the room were covered in mold, the ac leaked constantly, and the shower barely worked. Argued with the staff for 3 hours to get a refund, to which they agreed. When Expedia reached out to them to get permission for a refund they refused them there. The hotel also conveniently had their phone line down for a few days so Expedia couldn’t reach get into contact with them for a while, but internet the internet was working somehow. I know it’s Mexico, but this whole experience was incredibly shady and disappointing. I wouldn’t even consider staying here again if my entire trip was paid for. Tulum overall was fantastic though. Had a wonderful trip and met many wonderful people despite this place.
Jacques
Stayed 6 nights in Feb 2019
8/10 Good
Verified traveler
Traveled with group
Feb 2, 2019
Liked: Staff & service, amenities
Was very nice and clean..secure parking...only problem was no internet..when asked about this they kept saying 20min..otherwise great
Really nice and clean room. It had extra touches, like towel origami. The staff was helpful, even in early morning hours. Good ac, nice Wi-Fi , and right off main highway. For the price, was surprised how nice room was.
Check in process was a joke. Staff did not ask for ID to verify if I was indeed the person who made the reservation.
BED BUG on window shade. Bed sheets had stains.
There was no security and staff was not on guard. Anyone from outside could easily walk in
Hotel is nice. About 15 min walk to downtown. Only bad thing is if you wanna go sleep early you can’t there is a bar with a really loud music behind the hotel, music stops at 11pm.
I had a wonderful experience in Tulum Inn Hotel. The staff is amazing. Breakfast is vey simple, but it was enough. Room with all services, everything was more than excellent.
Luis
Stayed 3 nights in Dec 2017
6/10 Okay
Verified traveler
Dec 11, 2017
Liked: Cleanliness, staff & service, room comfort
Right on main rd
Ok hotel. Priced to high and no warm water. Lots of truck noise cause they turn there to avoid town.