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People do speak English there, easy to communicate with however there was no courtesy or respect given when having a guest. They can’t keep it confidential the guest has to check in with their ID and pay an extra 235 just to go up and spend some time in the room! I should’ve been made aware of that at the time of check in or while making the reservation. Everything else was great just inconsiderate staff ruined the experience for me!
Staff team are only there to make the visitor uncomfortable. It’s the term, visitor is a hostage at the hotel. Constructions all over. Noises, everything bad you can think of, you can find it at this hotel
AHMED
Stayed 9 nights in Nov 2024
8/10 Good
Thomas
Dec 7, 2024
Thomas
Stayed 1 night in Nov 2024
10/10 Excellent
Pedro
Traveled with family and small children, Traveled with partner, Traveled with family
We had a great time, it is a great place for families. Located near the beach. Great view! Awesome amenities like pool. Food places are good as well. Thank you, love to stay here again.
The only frustration for the most part was not being able to charge and having to buy a port which barely worked. Also I arrived early on my flight and had to sit in the lobby for hours to wait which was a little discouraging. The hotel bar staff was great. Overall it was decent.
The breakfast is mediocre. The taxi service/bellman outside tried to charge me 5 times the going rate for a short trip. Very dishonest, use Uber and double check all your prices. I have no problem paying a premium if the quality is there, but having lived in South America 10 years, I don't like when people try to gouge tourists. Room was nice, hotel is nice, location is good, breakfast sucked and the staff was on the shady side as far as pricing.
First time to Brazil. Breakfast at hotel is 5 star. Walking distance to several other dining options. Beautiful beach right across the road. Pool roof top bar. One negative is pool is much smaller than what it looks like in photo but was nice that they had a lifeguard on duty. We struggled a bit with communication since we dont speak the native language but that is not the fault of hotel at all. Exercise room was very warm and a little small. Overall was a great hotel.
Jackie
Stayed 7 nights in Sep 2024
4/10 Poor
Edwin
Sep 24, 2024
Liked: Cleanliness
Disliked: Staff & service
Not too honest
I left my shoes in the room and after I left to Sao Paulo I contacted the Hotel and they said they didn't see it. I even told exactly where in the room I left them but they said they didn't see it. It was unfortunat since they were new shoes.