- In-room internet poor. Did all my work in the lobby.
- Wet rotting floor. After complaining, the upgraded room had stained bed sheets, pillow and sofa; gaping hole in bathroom drywall,
fruit flies in shower, hair in bed, floor lamp with no bulb
- No in-room usb charging (actually there is one on TV but it takes 5 hours to charge phone). Front desk can supply adapter.
- No international TV channels
- Far from everything including food.
- Broken hot tub (jacuzzi). Wasn't working for duration of my stay. I was told before arrival it was working.
Front desk staff are professional and try their best
Air conditioning
Good clean gym, murky pool, nice sauna.
Ok breakfast: coffee, tea, eggs, processed meats and processed cheese,
pastries, toast, juice, cereal, yogurt...ect.
Uber is quick, cheap and efficient
Attention to detail is a cultural thing, so if you're not from North America the above points may not bother you as much as they did to me.
The hotel will probably respond saying Novotel is sorry it did not meet my expectations but in reality nothing will change (and probably get worse with
more time as the hotel gets older.)
The price is right but they should charge a bit more and fix everything. It would
drive more traffic. I'll never stay here again.