2/10 Terrible
Zoe
Sep 9, 2024
Disliked: Cleanliness, property conditions & facilities
Booked two rooms for me and my mother as we were celebrating her 80th birthday the next day with an afternoon tea party in the hotel. Our rooms were at the top of a rickety flight of stairs and there is no lift. But worse than that the rooms were disgusting. I’d booked cozy doubles and one room had clearly been the site of a water leak. It smelled damp and the walls were stained and paper was hanging off the walls and ceiling. The other room was filthy with stains on the walls and cobwebs everywhere. Reception said they couldn’t do anything as the hotel was full. Let them know again in the morning and also by email and no one has got in touch so I want to warn others about this.
Zoe
Stayed 1 night in Aug 2024