2/10 Terrible
Donna
Aug 3, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel because it was advertised as having air conditioned rooms. The reality is that, only the reception area and the lifts have got air conditioning. I was unable to sleep for two nights because the temperature in my room was hotter than it was outside. The staff kindly offered two different rooms but they were equally hot if not hotter. Although they refunded me for the unused nights, I felt that it was not fair to charge for nights that I haven’t been able to sleep. One pays for a hotel to ‘sleep’ so if the guest is unable to sleep because the hotel room is unfit for purpose then it is not fair to charge that guest.
The three rooms that I had seen and stayed at were very dated, the beds were small, and the bathrooms did not look fresh. The rooms were also very dusty, the carpets were stained and the kettles were dirty. If there is one positive thing about this hotel, the location is convenient as it is close to the cafes and restaurants. However, Manheim is such a small place that everything is within walking distance anyway.
Donna
Stayed 6 nights in Jul 2024
