A very nice hotel in Chile. Though the English spoken by the front desk was no better than my bad Spanish, we were able to communicate easily and they were listening and accommodating. Communication to their guests would be a big plus - for example, after we first arrived in our rental car, we took a ride to find a place to shop for some essentials we had planned to buy when we got to Chile. When we returned an hour later, we found that the entrance to the underground parking was closed (this was at night). But driving around the place, we found another entrance to the parking, on the other side of the building, that was still open. If we had known that beforehand, it would have spared us the momentary panic of our first night in Chile. Also, we found that when we wanted to leave the next morning, we found that the only "Exit" from the parking area was gated closed. We had to return to the front desk. They called down to the parking staff and then assured us it was open. We went back down and found the gate still secured, but a parking attendant came and escorted us to one of the "Entrance" ramps -- VERY CLEARLY MARKED "ONE WAY - DO NOT ENTER" and indicated we should proceed out the "in" ramp.