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SureStay Plus Hotel by Best Western Durham Medical Center

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Durham Medical Center

Exterior
Lobby
Free daily full breakfast
Lobby
Pillowtop beds, desk, laptop workspace, blackout drapes

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
$71
$63 nightly
$71 total
Total with taxes and fees
Mar 1 - Mar 2

Explore the area

View in a map
3710 Hillsborough Rd, Durham, NC, 27705-2906
  • Place, Bennett Place
    ‪2 min drive‬
  • Place, North Carolina Civil War Trail
    ‪2 min drive‬
  • Place, Rhine Research Center Museum
    ‪3 min drive‬
  • Airport, Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

2 Double Beds, Non-Smoking, High Speed Internet Access, Microwave and Refrigerator, Work Desk

  • Sleeps 4

1 King Bed, Non-Smoking, High Speed Internet Access, Microwave and Refrigerator, Work Desk

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Work Desk, Microwave and Refrigerator, Non-Smoking

  • Sleeps 2

Accessibility-1 King, Bathtub, Nonsmoking

  • Sleeps 2

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Lobby
Red Roof Inn Durham - Duke Univ Medical Center
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
3.4 out of 5, 1,000 reviews
$64 nightly
The price is $72
Mar 1 - Mar 2
Total with taxes and fees
Red Roof Inn Durham - Duke Univ Medical Center

About the neighborhood

Durham

When you stay at SureStay Plus Hotel by Best Western Durham Medical Center in Durham, you'll be in the historical district, a 4-minute drive from Duke University Hospital and 6 minutes from Duke University. .This hotel is 10.4 mi (16.8 km) from University of North Carolina and 10.6 mi (17 km) from Research Triangle Park.

What's nearby

  • Bennett Place - 2 min drive - 1.3 miles
  • North Carolina Civil War Trail - 2 min drive - 1.3 miles
  • Rhine Research Center Museum - 3 min drive - 1.7 miles
  • Duke University Hospital - 3 min drive - 2.1 miles
  • Duke University - 4 min drive - 3.6 miles

Getting around

  • Durham Station - 7 min drive
  • Raleigh-Durham International Airport (RDU) - 23 min drive

Restaurants

  • ‪Sheetz - ‬16 min walk
  • ‪Chick-fil-A - ‬16 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪Cook Out - ‬4 min walk
  • ‪Shanghai Restaurant - ‬18 min walk

About this property

SureStay Plus Hotel by Best Western Durham Medical Center

SureStay Plus Hotel by Best Western Durham Medical Center offers 114 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature pillowtop mattresses. 32-inch LCD televisions come with premium cable channels. Full-sized refrigerators/freezers and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 114 air-conditioned rooms featuring refrigerators and LCD televisions. Your room comes with a pillowtop bed. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a television in a common area.
A complimentary full breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a business center, express check-out, and a 24-hour front desk. Planning an event in Durham? This hotel has 480 square feet (43 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
A complimentary full breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 480 square feet of conference space
  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1989
  • Renovated entire property - January 2022
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Full-sized refrigerator/freezer
  • Microwave

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during August, September, October, November, December, and January:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per day, plus a deposit of USD 25 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 80 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet deposit: USD 25 per stay
  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Quality Durham
Quality Inn Durham
Baymont Inn Durham Hotel
Baymont Inn Durham
Quality Inn Suites
Durham Medical Park Inn Suites
Quality Inn Suites Medical Park
SureStay Plus Hotel by Best Western Durham Medical Center Hotel
SureStay Plus Hotel by Best Western Durham Medical Center Durham

SureStay Plus Hotel by Best Western Durham Medical Center Reviews

Reviews

5.8
Rating 10 - Excellent. 153 out of 1002 reviews
Rating 8 - Good. 188 out of 1002 reviews
Rating 6 - Okay. 228 out of 1002 reviews
Rating 4 - Poor. 215 out of 1002 reviews
Rating 2 - Terrible. 218 out of 1002 reviews

5.6/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

Reviews

10/10 Excellent

victor

Stayed 1 night in Nov 2025

6/10 Okay

Jesus David

Stayed 1 night in Nov 2025

10/10 Excellent

Ian

Liked: Cleanliness
This is an older facility and shows it, but it's clean and well run. I thought it was a bargain.
Stayed 1 night in Nov 2025

10/10 Excellent

Jose Miguel

Stayed 1 night in Nov 2025

2/10 Terrible

Barbara

Stayed 1 night in Nov 2025

6/10 Okay

Steven

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Very misleading. The place looks nothing like the pictures online. The place smelled like marijuana.There was no water pressure. The breakfast was pathetic. The toaster didn't work, and the only cereal was Cinnamon Toast Crunch-yuck! The orange juice was terrible -tasted like Hi-Cooler. The staff were friendly and the beds were comfortable. Thank God we only needed a 2-night stay.
Stayed 2 nights in Nov 2025

8/10 Good

JohnScott

-
Stayed 2 nights in Sep 2025

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, amenities
Very clean room and extremely friendly staff.
Stayed 4 nights in Nov 2025

4/10 Poor

Harry

Liked: Staff & service
Room has a light outside in the hall, which makes it bright at night. Curtains don't cover the window enough.
Stayed 1 night in Nov 2025

4/10 Poor

Rollin

Actual guest room was ok. However, Very thin walls. People screaming and cursing in parking lot at 2am. I could easily hear roller wheels and conversations in hall outside room door T 4;30am. Don’t get much sleep.
Stayed 1 night in Oct 2025

8/10 Good

Christian

Liked: Cleanliness, staff & service, room comfort
We enjoyed the continental breakfast this morning and then left for lunch. We returned back and enjoyed several hours of television and movies before taking a comfortable nap in the king size bed, before having to go to work at noon for my husband and 4pm for myself. It was a quiet, peaceful day. Thank you!!
Stayed 3 nights in Nov 2025

2/10 Terrible

Gary

Disliked: Cleanliness, amenities, property conditions & facilities
Upon arriving at the hotel, my party was immediately concerned we were at the wrong location. The exterior photos from Google taken at night were able to conceal the slapdash black paint job on the outside of the building. Walking into the lobby, we noticed aggressive fragrances that seemed to be trying to conceal the natural scent of the building. Opening the door to the room, the unwelcoming appearance of the room halted our initial desire to settle in. As my party investigated the bathroom and bedding, noting the sad state of the room, I stood back opting to avoid touching the bed or setting my things down. Deciding to look at the wall instead of the room, I quickly noticed exposed cracks in the plaster that seemed like someone had recently attempted to cover them up with wallpaper. We quickly decided that it would be in the best interest of our health to drive 3+ hours home late at night instead of staying at this hotel. I have no clue why a national brand like Best Western would associate with a dilapidated establishment like the SureStay Plus at Durham Medical Center. We are requesting a refund.!!! Gary W Grainger Source LLC
Stayed 1 night in Nov 2025

4/10 Poor

Sarah

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
There was a roach in the sink
Stayed 3 nights in Oct 2025

2/10 Terrible

Sherry

Disliked: Cleanliness, amenities, property conditions & facilities
A lot of unsavory activities going on
Stayed 2 nights in Oct 2025

10/10 Excellent

Wilmer

Liked: Cleanliness
Stayed 1 night in Oct 2025

8/10 Good

Dustin

Stayed 2 nights in Oct 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Oct 2025

8/10 Good

Paul

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
It wasnt bad but the roaches neednto be treated
Stayed 1 night in Oct 2025

2/10 Terrible

Deb

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Roach Motel

The evening desk attendant tried to leave us outside in the cold and help check in another guest instead of taking us to another (and the last) available room because the one we were in had bugs, living and dead. This new room was only better bc it didn’t have AS MANY bugs. Wouldn’t even consider trying breakfast. Finally, the room we were moved to was at the far end of the hall, one elevator on property, and the outside door was accessible WITHOUT using your keycard.
Stayed 1 night in Oct 2025

8/10 Good

Kahila

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The breakfast was limited really no real options but it didnt taste bad checkin was swift and easy but my room is a different story this hotel is in dire need to be remodeled
Stayed 2 nights in Oct 2025

4/10 Poor

Marshall

Disliked: Cleanliness, property conditions & facilities
Hotel is old, can't take a bath - no way to stopper the tub, walls are thin. Had a cockroach run across my bed, so I won't be staying there again.
Stayed 1 night in Oct 2025

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Bed comfortable but found tiny bugs crawling around. Got them off ( not sure if bedbugs or not) Shower wouldn't adjust when husband went to take a shower and the tub was really bad (? repainted tub / just soap scum build up on tub)
Stayed 1 night in Oct 2025

4/10 Poor

Sami

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2025

2/10 Terrible

Trisha

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms didn’t look like ones on website . Floors hadn’t been swept or mopped . Sticky stuff on floors on side of bed . Hairs on toilet seat . Bathtub had rust rings in it unable to wash my toddler due to the rust . The bathroom had a sewage/sulfar smell when you flush the toilet. Ants were on top of ac unit on inside ! Highly dissatisfied!
Stayed 1 night in Oct 2025

10/10 Excellent

Deon

Stayed 1 night in Oct 2025