Located in Kawarau Falls, Hilton Queenstown Resort & Spa is on the waterfront, within a 5-minute drive of Lake Wakatipu and The Kingston Flyer. .This luxury hotel is 2.1 mi (3.5 km) from Remarkables Park Town Centre and 2.4 mi (3.9 km) from Frankton Beach.
What's nearby
Queenstown Event Centre - 4 min drive - 2.6 miles
Queenstown Gardens - 10 min drive - 6.0 miles
Kiwi and Birdlife Park - 11 min drive - 6.6 miles
Skyline Queenstown - 12 min drive - 6.7 miles
The Remarkables Ski Area - 16 min drive - 8.0 miles
Getting around
Queenstown Intl. Airport (ZQN) - 4 min drive
Restaurants
McDonald's - 4 min drive
Airspresso Airport Cafe Queenstown - 4 min drive
Rata - 10 min drive
Manaia Lounge - 4 min drive
Odd Saint - 11 min drive
About this property
Hilton Queenstown Resort & Spa
Luxury hotel with a full-service spa and a fitness center
Hilton Queenstown Resort & Spa offers 220 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries.
In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include complimentary newspapers and safes.
An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.
Children under 12 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has 10 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 220 guestrooms featuring refrigerators and LCD televisions. Rooms have private balconies or patios. Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a spa tub, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and ski storage.
Grab a bite to eat at Wakatipu Grill, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are served on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and meeting rooms. Guests may use a ferry terminal shuttle for a surcharge, and self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:00 AM and 11:00 AM.
Wakatipu Grill - Onsite restaurant. Guests can enjoy drinks at the bar. Reservations are required.
Stacks Pub - Onsite restaurant. Open select days.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.
Languages
Afrikaans, Chinese (Mandarin), Czech, Dutch, English, French, German, Spanish
Property amenities
Internet
Available in all rooms: WiFi (NZD 9.95 per 24-hour period); wired internet (surcharge)
Available in some public areas: Free WiFi and wired internet
Parking and transportation
Height restrictions apply for onsite parking
Ferry terminal shuttle (surcharge)
Ski shuttle nearby
Self parking on site (NZD 16 per day)
Valet parking on site (NZD 40 per day; includes in/out privileges)
Limited onsite parking
Food and drink
Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends; NZD 30 per person
A bar/lounge
A restaurant
Restaurants on site
Stacks Pub
Wakatipu Grill
Things to do
Bicycle rentals
Full-service spa
Gym
Indoor pool
Sauna
Shopping
Ski storage
Spa tub
Steam room
Family friendly
Free crib
Grocery/convenience store
In-room refrigerator
Indoor pool
Laundry facilities
Rollaway/extra bed (surcharge)
Soundproofed rooms
Travel crib
Conveniences
24-hour front desk
Grocery/convenience store
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Free grocery shopping service
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services
Business services
Conference center
Meeting rooms
Outdoors
Garden
In the mountains
On a lake
Rooftop terrace
Full-service spa
10 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Facials
Manicures/pedicures
Massage
Spa open daily
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair-accessible path of travel
More
3 buildings
8 floors
Banquet hall
Built in 2011
Fireplace in lobby
Room amenities
Bedroom
Free crib
Hypo-allergenic bedding
Premium bedding
Rollaway/extra bed (surcharge)
Bathroom
Bathrobes
Designer toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Towels provided
Entertainment
32-inch LCD TV with premium cable channels
Food and drink
Coffee/tea maker
Electric kettle
Limited room service
Minibar
Refrigerator
More
Air conditioning (climate-controlled)
Connecting rooms available
Free daily newspapers
Laptop-compatible safe
Safe
Soundproofed rooms
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Contactless check-out available
A late check-out fee will be charged
Express check-out available
Special check-in instructions
The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival
Renovations and closures
The property will be renovating from September 18 2024 to December 20 2024 (completion date subject to change). The following areas are affected:
Exterior
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for NZD 60.0 per night
Free cribs are available on request at the property
Property payment types
Important information
Optional extras
Fee for buffet breakfast: approximately NZD 30 per person
Fee for in-room wireless internet: NZD 9.95 per 24-hour period (rates may vary)
Fee for in-room wired internet: NZD 9.95 (rates may vary)
Self parking fee: NZD 16 per day
Valet parking fee: NZD 40 per day (in/out privileges)
A late check-out fee will be charged
Rollaway bed fee: NZD 60.0 per night
Credit card charges are subject to a surcharge of 2 percent
Facilities fee: NZD 20 per person, per day and includes use of: spa tub; swimming pool
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
We should mention
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
National rating
For the benefit of our customers, we have provided a rating based on our rating system.
Property is also known as
Hilton Queenstown
Hilton Queenstown Resort
Hilton Resort Queenstown
Queenstown Hilton
Queenstown Resort
Resort Queenstown
Hilton Queenstown Hotel Queenstown
Hilton Queenstown Resort Spa
Hilton Queenstown Resort Spa
Hilton Queenstown Resort & Spa Hotel
Hilton Queenstown Resort & Spa Kawarau Falls
Hilton Queenstown Resort & Spa Hotel Kawarau Falls
Hilton Queenstown Resort & Spa Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
We stayed there for three nights it was very comfortable very warm rooms with the fireplaces.
We got there on a Monday and stay through till Thursday only one of the restaurants was open on the Monday and the Tuesday.
Amazing level of professionalism shown by all staff, maybe our honeymoon all the more special
Samantha
Stayed 7 nights in Aug 2024
6/10 Okay
Ryan Mitchell
Traveled with family
Aug 13, 2024
Liked: Cleanliness, staff & service
Had to pay for parking, fireplace wasn't a real fireplace just a little gas fire that barely produced heat, bathroom poorly ventilated had to buy air freshener apart from that pretty good stay.
Loved the serenity of the property and its surroundings:one of the highlights was sitting outside each evening with other guests around the fire pit sharing travel stories.
I really enjoyed my stay here. The hotel was lovely. It was peaceful with amazing views. Close to the airport. However there wasn’t a lot to do around the hotel and the water taxis didn’t run past 6:15pm into the town. you then had an expensive taxi or Uber (half the price) to get back to the hotel.
Was as good as my last stay can’t find a complaint
Anita
Stayed 7 nights in Jul 2024
4/10 Poor
Anmol, Auckland
Traveled with partner
Jul 19, 2024
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
For the price they charge, the service was no good. Housekeeping did not remove room service glasses, just left them on the table for 3 days, the entire time we were there. Room amenities were not restocked daily and we had to call to ask them. First night, their restaurant had a new menu which meant they could not get food out in time. Waited an hour for our meals which were overcooked. The managers at the restaurant were great though, very friendly and provided good service but everywhere else was lacking. Also booked a facial in person at the spa which apparently was not correctly done. Went to the appointment at 9am, only to be told there was no booking. As we were checking out on that day, I could not go at a later time which is why I booked it for that time to ensure I could go. Had high expectations for Hilton but ultimately was left disappointed.
Great rooms on level 1. Spa pool outside the room was awesome. Only a minor is the constant forced ventilation noise. But at least dry the swimming clothes.
The property was away from the main area of Queenstown. It was quiet and beautiful. Our room was spacious, the staff was friendly, and the amenities such as the pool and sauna were superb. However, I had a few issues with this hotel. Staying on the 8th floor was very inconvenient. The elevator only took you i to the 7th floor and then you'd have to walk down the hall to take a different elevator to the lobby. Parking is limited. Lastly, the property was a 15 minute drive away.
What unique was its location and staff especially Fiona at the service desk. She was very helpful, friendly and knowledgeable co-ordinating our activity during our stay. Thank you Fiona! We will be back ;)!.