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Heritage Queenstown

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Heritage Queenstown

Indoor pool, outdoor pool, open 6:00 AM to 11:00 PM, pool umbrellas
Property grounds
Daily buffet breakfast (NZD 38 per person)
Family Deluxe Room Non-Lakeview | In-room safe, desk, blackout drapes, iron/ironing board
Studio Suite Non-Lakeview | View from room

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Hot Tub
    Hot Tub
  • 24/7 front desk
    24/7 front desk
  • Parking available
    Parking available
  • Breakfast available
    Breakfast available

Explore the area

Map
91 Fernhill Road, Queenstown, 9197
  • SKYCITY Wharf Casino
    17 min walk
  • Steamer Wharf
    18 min walk
  • TSS Earnslaw Steamship
    19 min walk
  • Queenstown (ZQN-Queenstown Intl.)
    12 min drive

Room options

View all photos for Studio Suite, Lake View

In-room safe, desk, blackout drapes, iron/ironing board

Studio Suite, Lake View

  • 474 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for 2 Bedroom Studio Suite Lakeview

In-room safe, desk, blackout drapes, iron/ironing board

2 Bedroom Studio Suite Lakeview

  • 947 sq ft
  • Lake view
  • Sleeps 8
  • 2 King Beds and 1 Double Sofa Bed OR 4 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Room, Lake View

Deluxe Room, Lake View | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room, Lake View

  • 279 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room Non-Lakeview

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room Non-Lakeview

  • 279 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for 2 Bedroom Studio Suite Non-Lakeview

In-room safe, desk, blackout drapes, iron/ironing board

2 Bedroom Studio Suite Non-Lakeview

  • 947 sq ft
  • Sleeps 8
  • 2 King Beds and 1 Double Sofa Bed OR 4 Twin Beds and 1 Double Sofa Bed

View all photos for Studio Suite Non-Lakeview

In-room safe, desk, blackout drapes, iron/ironing board

Studio Suite Non-Lakeview

  • 474 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Deluxe Room Non-Lakeview

Family Deluxe Room Non-Lakeview | In-room safe, desk, blackout drapes, iron/ironing board

Family Deluxe Room Non-Lakeview

  • 355 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

View all photos for Executive Room Non-Lakeview

Executive Room Non-Lakeview | In-room safe, desk, blackout drapes, iron/ironing board

Executive Room Non-Lakeview

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

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About the neighborhood

Queenstown

A stay at Heritage Queenstown places you in the heart of Queenstown, steps from Mt Crichton Loop Track and 13 minutes by foot from Lake Wakatipu. .This luxury hotel is 0.8 mi (1.4 km) from SKYCITY Wharf Casino and 0.9 mi (1.5 km) from Fear Factory Queenstown.

What's nearby

  • Kiwi and Birdlife Park - 3 min drive - 1.3 miles
  • Skyline Queenstown - 3 min drive - 1.3 miles
  • Queenstown Gardens - 5 min drive - 1.9 miles
  • Skyline Queenstown - 13 min drive - 2.9 miles
  • Bob's Peak - 13 min drive - 2.9 miles

Getting around

  • Queenstown Intl. Airport (ZQN) - 12 min drive

Restaurants

  • ‪Fergburger - ‬3 min drive
  • ‪Skyline Gondola - ‬3 min drive
  • ‪Patagonia Chocolates - ‬19 min walk
  • ‪Smiths Craft Beer House - ‬19 min walk
  • ‪Mrs. Ferg Beach Street - ‬19 min walk

About this property

Heritage Queenstown

Luxury hotel with a fitness center and a sauna
Heritage Queenstown offers 175 air-conditioned accommodations with safes and complimentary newspapers. 49-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 175 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Be sure to enjoy recreational amenities, including an outdoor pool, an indoor pool, and a spa tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and ski storage.
Enjoy a satisfying meal at Mackenzies Restaurant serving guests of Heritage Queenstown. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Queenstown? This hotel has 3078 square feet (286 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Mackenzies Restaurant - This restaurant serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle nearby
  • Covered self parking on site (NZD 15 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 38 for adults and NZD 19 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Mackenzies Restaurant

Things to do

  • Bicycle rentals
  • Gym
  • Indoor pool
  • Library
  • Outdoor pool
  • Sauna
  • Ski storage
  • Spa tub
  • TV in common areas

Family friendly

  • Free crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (3,078 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 buildings
  • 4 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable/satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The property charges 1.5 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 13 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 60 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately NZD 38 for adults and NZD 19 for children
  • Covered self parking fee: NZD 15 per night
  • Rollaway bed fee: NZD 60 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from January to December
Pool access available from 6:00 AM to 11:00 PM

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Heritage Hotel Queenstown
Heritage Queenstown
Queenstown Heritage
Heritage Queenstown Hotel Queenstown
Queenstown Heritage Hotel
Heritage Queenstown Hotel
Heritage Queenstown Hotel
Heritage Queenstown Queenstown
Heritage Queenstown Hotel Queenstown

Heritage Queenstown Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 591 out of 1002 reviews" "
Rating 8 - Good. 307 out of 1002 reviews" "
Rating 6 - Okay. 67 out of 1002 reviews" "
Rating 4 - Poor. 21 out of 1002 reviews" "
Rating 2 - Terrible. 16 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stuart

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay in Hertige. Room was spacious. We had a mountain view and could see snow. Staff were excellent and Friendly. The Heated Spa/hot tub and Sauna were excellent. It was an easy walk into town however a bit harder on the way back as there is a steep hill for the last bit. There is bus stop directly out side the Hotel. Enjoyed having a drink by the fires.
Stayed 4 nights in Aug 2024

2/10 Terrible

Nathan

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stole my money .
Stayed 1 night in Aug 2024

10/10 Excellent

Sylwia Iwona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. Also got spa pool available
Stayed 4 nights in Aug 2024

8/10 Good

Brendan

Liked: Cleanliness, staff & service
great location, parking was a challenge and the place looks a little tired. I'll definitely be back though, very economical.
Stayed 5 nights in Aug 2024

10/10 Excellent

Fan

Liked: Cleanliness, staff & service, property conditions & facilities
Great property！Beautiful place near the lake.
Stayed 5 nights in Jul 2024

8/10 Good

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel a stroll out of Queenstown.
Stayed 3 nights in Aug 2024

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely 2 night stay, had the 2 bedroom suite (connected rooms). Staff were absolutely lovely. Our kids made use of the pool and spa during our stay. Nice and close to city centre and parking was really good and very close to our room. Would definitely stay again.
Stayed 2 nights in Aug 2024

2/10 Terrible

Susan

Dreams
Horrible, cold room. Don’t stay here unless you want to freeze. Nothing good about this old hotel. I paid for 8 nights before seeing room. Left about third day and they kept my money. Worst hotel,experience ever.
Stayed 8 nights in Jul 2024

8/10 Good

Colleen

Stayed 6 nights in Aug 2024

10/10 Excellent

Timo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, nice location and clean, modern room.
Stayed 17 nights in Jul 2024

10/10 Excellent

Ben

Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Heritage standard is always the same - good. The food was awesome. Much nicer to be away from the traffic in town.
Stayed 1 night in Aug 2024

10/10 Excellent

Ben

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best pool ever!
Amazing hotel with the best indoor/outdoor pool an gym in Queenstown. We tried the scented pillow option from the pillow menu and they were pretty much scent free as the bags had extruded all their scent. Apart from that it was awesome. Staff are lovely and attentive. Would be back in a heartbeat.
Stayed 1 night in Aug 2024

8/10 Good

Izaaz

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great architecture and views , friendly staff , quiet
Stayed 3 nights in Jul 2024

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nope!
Run down buildings, small portions at the restaurant, over priced nightmare.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Beautiful hotel, beautiful views, quiet, awesome indoor/outdoor pool and spa, and also a great breakfast. Staff were really helpful and friendly. Would absolutely stay again!
Stayed 3 nights in Jul 2024

8/10 Good

Bobby

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing at the Heritage! Cannot fault it. The staff were all incredibly friendly and helpful at all times.
Stayed 7 nights in Jul 2024

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a Studio Suite Non-Lakeview room for myself and my 2 young children. It included a king bed and a made-up sofa bed for no additional charge. The kitchenette with cooktop, microwave and small fridge helped to reduce the need to eat out for all meals. The bath was also welcome! The washer/dryer was also very handy. The pool wasn't heated, so restricted swimming during winter. Parking was also a bit restricted, with the need to use the overflow carpark across the road. But not a major drama. Overall, the hotel was clean, quiet and accessible.
Stayed 4 nights in Jun 2024

10/10 Excellent

THANOM

Stayed 4 nights in Jul 2024

10/10 Excellent

Aileen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

6/10 Okay

J

Liked: Cleanliness, property conditions & facilities, room comfort
A Little Disappointed
I have stayed here many times as has my partner and went again as it was a place of significance to us. I was disappointed that parking now has to be paid for when it never has been before as parking is on site and part of the complex and there are no other alternatives. To be told that there is parking across the road which is only 4 hours is not an alternative. The reason we hired a car was so it would be easier to stay at this particular hotel. We want to have a drink at 9pm and told that if we had vouchers we would be served but if not couldn't get a drink. This was disappointing for a friday night. I was also told that as I was entitled to an upgrade that they would let me know...this never happened. When I enquired at reception if there were in fact spare rooms, there were.
Stayed 4 nights in Jul 2024

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities
Lovely staff. Well maintained for an older building. Would have loved to be able to look out the windows early evening/late afternoon in the dining and bar area, but all the curtains were pulled shut. When asked, was told it was to keep the warmth in. However as a visitor it felt a bit claustraphopic and was more to save on heating bills that for visitors to enjoy the outlook.
Stayed 3 nights in Jul 2024