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Hotel Universel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Universel

Spa
Indoor pool
Spa
Standard Studio (Unilofts Building) | Terrace/patio
Spa

Reviews

7.2 out of 10

Good

Popular amenities

  • Pool
  • Bar
    Bar
  • Parking available
    Parking available
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Gym
    Gym

Explore the area

Map
2300, chemin Sainte-Foy, Québec City, QC, G1V 1S5
  • Laval University
    1 min walk
  • Cegep de Sainte-Foy
    6 min walk
  • PEPS
    11 min walk
  • Québec, QC (YQB-Jean Lesage Intl.)
    13 min drive

Room options

View all photos for Prestige Room, 2 Queen Beds

Prestige Room, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, free WiFi

Prestige Room, 2 Queen Beds

  • 390 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

  • 390 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Studio (Unilofts Building)

Standard Studio (Unilofts Building) | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Studio (Unilofts Building)

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub | Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Jetted Tub

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Prestige Plus Room, 2 Queen Beds

Desk, blackout drapes, iron/ironing board, free WiFi

Prestige Plus Room, 2 Queen Beds

  • 390 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds

  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Kitchenette

Standard Room, 1 Queen Bed, Kitchenette | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed, Kitchenette

  • 390 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed

  • 390 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Kitchenette

Standard Room, 2 Queen Beds, Kitchenette | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Kitchenette

  • 390 sq ft
  • Sleeps 4
  • 2 Queen Beds
Indoor pool
Hôtel Québec Inn
Pool
Hot Tub
Spa
Parking included
4.0 out of 5, Very Good, (1629)
The price is $84
per night
$100 total
includes taxes & fees
Dec 5 - Dec 6
Hôtel Québec Inn

About the neighborhood

Québec City

With a stay at Hotel Universel in Québec City (Sainte-Foy-Sillery-Cap-Rouge), you'll be steps from Laval University and 6 minutes by foot from Cegep de Sainte-Foy. .This hotel is 0.6 mi (1 km) from PEPS and 1.5 mi (2.4 km) from Laurier Quebec.

What's nearby

  • Laval University - 1 min walk - 0.1 miles
  • Laurier Quebec - 3 min drive - 1.6 miles
  • Grande Allée - 4 min drive - 1.9 miles
  • Laval University Hospital - 5 min drive - 2.3 miles
  • Les Galeries de la Capitale - 7 min drive - 4.7 miles

Getting around

  • Quebec Sainte-Foy Station - 13 min drive
  • Quebec City Jean Lesage Intl. Airport (YQB) - 13 min drive

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪McDonald's - ‬11 min walk
  • Boston Pizza
  • ‪Shaker Cuisine & Mixologie Québec - ‬5 min walk
  • ‪ThaiZone - ‬5 min walk

About this property

Hotel Universel

Hotel with free parking, steps from Laval University
Hotel Universel offers 182 air-conditioned accommodations with hair dryers and irons/ironing boards. Plasma televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.
Make yourself at home in one of the 182 air-conditioned rooms featuring refrigerators and plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and irons/ironing boards, as well as phones with free local calls.
Enjoy a range of recreational amenities, including a nightclub, a health club, and an indoor pool. Additional amenities at this hotel include complimentary wireless internet access, a fireplace in the lobby, and tour/ticket assistance.
Enjoy a meal at Boston Pizza Restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. English breakfasts are served on weekends from 7:00 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite.
English breakfasts are available for a surcharge between 7:00 AM and 10:30 AM on weekends.
Boston Pizza Restaurant - This restaurant specializes in Italian cuisine.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: CAD 15 to 20 for adults and CAD 15 to 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boston Pizza Restaurant

Things to do

  • Health club
  • Indoor pool
  • Nightclub
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately CAD 15 to 20 for adults, and CAD 15 to 20 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Property Registration Number 2024-12-31, 006160

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Universel
Hotel Universel Quebec
Universel Hotel
Universel Quebec
Auberge Universel Hotel
Hotel Universel Quebec Quebec City
Hotel Universel Hotel
Hotel Universel Québec City
Hotel Universel Hotel Québec City

Reviews

7.2

Good

Rating 10 - Excellent. 483 out of 1852 reviews" "
Rating 8 - Good. 587 out of 1852 reviews" "
Rating 6 - Okay. 426 out of 1852 reviews" "
Rating 4 - Poor. 217 out of 1852 reviews" "
Rating 2 - Terrible. 139 out of 1852 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Marie-Pierre

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Joyce

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property close to dining options. The pool was a hit!
Stayed 1 night in Aug 2024

6/10 Okay

Majid

Traveled with family
Good
Stayed 2 nights in Aug 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Booker beware
When we first walked in we thought it would be great as everything was bright and clean. The first night there was a party in the hotel and the music could be heard in our room. The second night the fire alarm glitched not once, not twice but THREE different times between midnight and 5am. The third night we were all too tired to know if anything happened. While the pool area is nice, the pool is not as big as pictured and never had enough space for young kids to swim without getting cannonballed or jumped on. It was always packed, and the water was far from clean when compared with the photos. After 2 nights we requested housekeeping and it wasn’t done. We inquired when we got back for the day and they didn’t have anyone to do it so the employee at reception did fresh linens for us, but the garbage etc. wasn’t changed (he did what he could, and we were okay as he went above and beyond). It is definitely outdated with exposed wires (though there are signs staying they’re not connected). I can tel you, though, that the fire alarms are VERY much connected, functional and loud. Boston Pizza was convenient and attached to the hotel.
Stayed 3 nights in Aug 2024

4/10 Poor

Cass

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room was sparsely furnished with tired furniture. Peeling wallpaper as others have noted. The bathroom looked like it had been updated in recent years, and yet the tile job was pretty rough and the grout was missing in several places. Walls in the room and hall were dingy. Per the signs in the hall I guess they are updating the wiring in the rooms, but there were bare wires in an outlet box on the walls. The carpet on the stairs in the foyer was pretty grimy and the whole look of the place was that of a 1960s hotel that had been given a fresh coat of paint a decade ago and that’s about it. Limited food options in the area…there’s a Boston Pizza attached to the restaurant…enough said. Pool doesn’t open until 9am, which is a bummer for early risers. We saw staff cleaning it around 7:30 and they seemed to be done by 8, so not sure why it doesn’t officially open until later. Staff were friendly, but I should have spent an extra $40 for a room at the Plaza.
Stayed 1 night in Aug 2024

6/10 Okay

Denise

Traveled with family
Stayed 2 nights in Aug 2024

8/10 Good

Svitlana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a solid good hotel. Everything was clean. Bathroom, lights, furniture - all those were little bit outdated. Swimming pool, sauna area is crowded and small but nice. Having Boston pizza downstairs is convenient. Overall we enjoyed our stay. It’s quiet and convenient.
Stayed 2 nights in Aug 2024

8/10 Good

Ali

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with good price, nice rooms and nice staff, only one thing they should change it, the mattresses of beds are not comfortable, they are hard and I was not able to sleep well. They have nice swimming pool.
Stayed 1 night in Aug 2024

8/10 Good

yann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, swimming pool looks nice but we did not tried it, Easy to find good food around
Stayed 1 night in Aug 2024

10/10 Excellent

Prithvi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a 3 star hotel, so don’t expect it to be a 5 star quality. You get what you pay for, but still it’s worth while I’d say.
Stayed 3 nights in Aug 2024

6/10 Okay

Rajesh

A
Stayed 2 nights in Aug 2024

8/10 Good

Levielyn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and helpful.
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveler

Traveled with family
Stayed 2 nights in Aug 2024

2/10 Terrible

Karen

Disliked: Cleanliness, property conditions & facilities
Pool area is moldy - this (former motel - and not yet a hotel) place needs an overhaul. Noisy all night - teenagers running along the fire escape screaming. Elevator out of order. Best thing to say is that Boston Pizza is in the building and that was convenient. But would recommend NOT staying there until they have things up to hotel standards.
Stayed 1 night in Aug 2024

6/10 Okay

Janet

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The pool area and spa were beautiful however they had hours for 18 from 8-10pm but no staff supervised this so kids were running around popping in and out of the hot tub after I had delayed using the area until after it became adult only to relax. No parent supervision either in very hot water. Otherwise beautiful place and BP was a great addition to have a great dinner.
Stayed 1 night in Aug 2024

4/10 Poor

Félix

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

G

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Is this hotel in transition / being renovated? I don't know. Lobby and our specific hotel room were pretty good. Can see wear and tear but new-ish floor tiles and furniture. But overall, worn hallways: carpets, wallpaper, paint, lights, all. Large motel concept place, with two large wings. But older and tired.if they're renovating, I'd suggest being quicker about it - carpets, wallpaper and paint aren't that difficult to complete. Pool was fine. Neighbourhood is quiet / suburban / couple of good small malls. Plus Laval Univ across street.
Stayed 1 night in Aug 2024

8/10 Good

Agnes

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Good for families. We had room with kitchenette .
Stayed 2 nights in Aug 2024

10/10 Excellent

Karl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with a family
Beautiful place , we like to go there and eat at the boston pizza inside. Pool, sauna, spa nordic !
Stayed 3 nights in Aug 2024

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Richard

Stayed 1 night in Aug 2024

6/10 Okay

Tanya

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old hotel
Old hotel, poor contition pool, small bathroom.
Stayed 1 night in Aug 2024

4/10 Poor

Christina

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
not much fun, kinda gross
No pics to share, hallways had bucket that was filling with dripping brown water from the ceiling, carpet was soaked wet. Room headboards were disgusting with pealing foam covers, wires hanging from smoke detectors, no plugs for phone chargers, room cups had crud on them, AC was broken, bathroom fan falling from ceiling, door wouldn’t shut fully, no lamp shades and leaked water on the floor, elevator didn’t work, pool packed with people, unusable.
Stayed 4 nights in Aug 2024

6/10 Okay

Carmen

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2024