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Hotel Ermitage

2.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Ermitage

Exterior
Economy Plus Room | Desk, blackout drapes, iron/ironing board, free WiFi
Economy Plus Room | Desk, blackout drapes, iron/ironing board, free WiFi
Combined shower/tub, hair dryer, towels
Economy Plus Room | Desk, blackout drapes, iron/ironing board, free WiFi

Reviews

8.0 out of 10

Very good

Popular amenities

  • Parking available
  • Air conditioning
  • Free WiFi

Explore the area

Map
60 Sainte-Ursule Street, Québec City, QC, G1R 4E6
  • Grande Allée
    4 min walk
  • Nili Alimentation
    1 min walk
  • Quebec Palace Station
    12 min walk
  • Québec, QC (YQB-Jean Lesage Intl.)
    25 min drive

Room options

View all photos for Classic Room, Multiple Beds

Desk, blackout drapes, iron/ironing board, free WiFi

Classic Room, Multiple Beds

  • 323 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed

View all photos for Superior Room

Superior Room | Desk, blackout drapes, iron/ironing board, free WiFi

Superior Room

  • 377 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed

View all photos for Economy Plus Room

Economy Plus Room | Desk, blackout drapes, iron/ironing board, free WiFi

Economy Plus Room

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Desk, blackout drapes, iron/ironing board, free WiFi

Junior Suite

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite

Desk, blackout drapes, iron/ironing board, free WiFi

Family Suite

  • 560 sq ft
  • Sleeps 5
  • 1 Queen Bed, 1 King Bed and 1 Double Sofa Bed

Similar properties

Front of property

Hôtel Champlain Vieux Québec

Pet friendly
Free WiFi
Air conditioning
Breakfast available
4.4 out of 5, Excellent, (1003)
The price is $97
per night
$115 total
includes taxes & fees
Jan 5 - Jan 6
Hôtel Champlain Vieux Québec

About the neighborhood

Québec City

A stay at Hotel Ermitage places you in the heart of Québec City, within a 15-minute walk of Château Frontenac and Quebec City Town Hall. .This hotel is 0.4 mi (0.7 km) from Quebec City Convention Center and 0.5 mi (0.9 km) from Quartier Petit Champlain.

What's nearby

  • Quebec City Town Hall - 6 min walk
  • Château Frontenac - 6 min walk
  • Quebec City Convention Center - 8 min walk
  • Quartier Petit Champlain - 11 min walk
  • Quebec Cruise Terminal - 15 min walk

Getting around

  • Quebec Palace Station - 12 min walk
  • Quebec City Jean Lesage Intl. Airport (YQB) - 25 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪La Buche - ‬2 min walk
  • ‪La Maison Smith - ‬4 min walk
  • ‪D'Orsay Restaurant-Pub - ‬5 min walk
  • ‪Bistro le Sam - ‬5 min walk

About this property

Hotel Ermitage

Victorian hotel in Québec City
Hotel Ermitage offers 10 air-conditioned accommodations with coffee/tea makers and hair dryers. 40-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Make yourself at home in one of the 10 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
This smoke-free hotel has 3 floors in 1 building and offers bellhop services.
Featured amenities include express check-in, express check-out, and multilingual staff. Self parking (subject to charges) is available onsite.

Languages

Chinese (Mandarin), English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (CAD 25 per night)
  • Limited onsite parking

Conveniences

  • Virtual front desk

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop

Accessibility

  • 3 steps to reach entrance
  • No elevator

More

  • 1 building
  • 3 floors
  • Built in 1840
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email 24 hours before arrival with check-in instructions and key retrieval information; access will be through a private entrance
A virtual front desk provides assistance to guests
Guests are recommended to download the property's mews mobile app before check-in

Access methods

Key retrieval, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Uncovered self parking fee: CAD 25 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Property Registration Number 2024-08-31, 063210

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Ermitage Hotel
Hotel Ermitage
Hotel L Ermitage
Hotel L Ermitage Quebec
L Ermitage Hotel
L Ermitage Quebec
Hotel L Ermitage
Hotel Ermitage Hotel
Hotel Ermitage Québec City
Hotel Ermitage Hotel Québec City

Hotel Ermitage Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 226 out of 644 reviews" "
Rating 8 - Good. 240 out of 644 reviews" "
Rating 6 - Okay. 117 out of 644 reviews" "
Rating 4 - Poor. 37 out of 644 reviews" "
Rating 2 - Terrible. 24 out of 644 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. However the sink had a leak and water on the floor. TV wasn't working, called manger she fixed it but stopped working again. Otherwise everything else was great.
Stayed 2 nights in Sep 2024

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service
The Jazz Club was a plus. We went to the 5:30 performance two nights and the 8:30 performance one night. We could hear music in our room, but it quit around 11
Stayed 4 nights in Sep 2024

6/10 Okay

Glenn

Disliked: Staff & service, property conditions & facilities
Close to most tourist sites. Minimal service, though instructions were easy to follow. My room had a broken coffee machine, a bathroom door that didn’t close, and a few other small issues. Bed was very comfortable, though, and WiFi was excellent. Overall, it was good for the reasonable cost, considering the location.
Stayed 2 nights in Sep 2024

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room is very nice. If the air conditioner would work or if the windows would open it would have been a 5 star. Note there is a very steep spiral stair case to go up.
Stayed 3 nights in Sep 2024

8/10 Good

RICHARD, ST JAMES

Liked: Property conditions & facilities
Nice place. Old fashion.
Stayed 2 nights in Sep 2024

8/10 Good

Gwendolyn

Traveled with family
Liked: Cleanliness
There is a renovation going in the neighborhood & it is very noisy. If you need something there is no available staff.
Stayed 1 night in Sep 2024

6/10 Okay

Gerry and Sabina

Traveled with partner
Liked: Staff & service
Very small but nice. Poor lighting over sink. High ceilings. Very quiet house. Best location for walking everywhere. NO parking facility at hotel. Found Parking 1 block away at City Hall for cheap.
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very large room. Great location. Comfortable.
Stayed 2 nights in Sep 2024

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a small, charming, affordable boutique type hotel. We booked a regular room and just prior to arrival we received a text upgrading us to a multi-room junior suite because of maintenance issue. This room was VERY spacious and elegantly decorated. Very centrally located in Old Quebec City within walking distance of everything. After arrival, we left a voicemail with a couple of questions and promptly received a response. Highly recommended!
Stayed 1 night in Sep 2024

6/10 Okay

Karen

Traveled with group
Liked: Cleanliness
Disliked: Amenities
Good value for your money. Rooms need updating in areas but are clean and comfortable. Great location! No parking but there is a public lot very close.
Stayed 3 nights in Sep 2024

6/10 Okay

Maud

Disliked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Rubén

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Raneem

Traveled with family and small children
Liked: Cleanliness, amenities
The hotel was in the middle of old Quebec , it was walkable for all main areas The family room we took we sooo big and beds are comfortable The bathroom is so old but functional
Stayed 1 night in Aug 2024

4/10 Poor

andrew

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
There is no face to face contact with anyone. I was there for three nights, shower backed up, the TV didn't work, the air conditioner squealed the whole night and the ice machine was broken. The # I called sent someone to fix the TV...he knew less than me and threw up his hands saying it was broken. No communication back about these problems. I had previously stated at their sister Hotel, enjoyably...it's undergoing renovation now. Never again!
Stayed 3 nights in Aug 2024

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a charming little hotel! It’s an old converted house inside the wall. Perfect location, large room. Everything we needed. We will be back!
Stayed 4 nights in Aug 2024

10/10 Excellent

Coreen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was perfect for our stay. The sitting room gave us a nice bit of space to hang out. Staff was very helpful and kind. Loved it and would stay again.
Stayed 1 night in Aug 2024

8/10 Good

Jeffrey

Stayed 1 night in Aug 2024

10/10 Excellent

Karen

Liked: Cleanliness
Stayed 5 nights in Aug 2024

8/10 Good

Erin, Omaha

Liked: Cleanliness, staff & service
This hotel is in a great location. It is a little outdated and small, if you care about that, don't stay here. It is clean. The communication from staff was conflicting, but we got everything we needed. There is parking available, you just have to talk to the right person. Super easy to check in and out. There is no front desk person, FYI.
Stayed 4 nights in Aug 2024

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great space and close proximity to everything.
Stayed 1 night in Aug 2024

6/10 Okay

Barbara

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The Air conditioning wasn't working in our room and it was too hot to sleep. Otherwise, it was a nice large room.
Stayed 2 nights in Aug 2024

4/10 Poor

LYNE

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Jesus, montreal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cool place to stay
Stayed 1 night in Aug 2024

4/10 Poor

Matthew, Langley

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You get a code to enter the hotel. No receptionist. No one. Pick up your room key from the desk and self check in. A number to call if you need help, to leave a message. Someone calls you back. Only has 5 parking spots. Room was disappointing. Not maintained. Some power outlets didn't work. A/C barely worked. Dust and cobwebs throughout. Holes in sheets. Ice machine had no ice or water and had slime inside; done use. Location was great. However, Any place you stay at in old Quebec has a great location.
Stayed 2 nights in Aug 2024

10/10 Excellent

Julianna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay and a beautiful room with a living room area attached! We enjoyed the historic feel of this clean and comfy hotel.
Stayed 1 night in Jul 2024