See all properties

Wyndham Qingdao

5.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Wyndham Qingdao

Exterior
Indoor pool, open 6:30 AM to 11:30 PM, sun loungers, lifeguards on site
Family Room, 1 King Bed (Elegant) | Down comforters, minibar, in-room safe, desk
Lobby
Exterior

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Free airport shuttle
    Free airport shuttle
  • Room service
    Room service
  • Gym
    Gym
  • Breakfast available
    Breakfast available

Explore the area

Map
No.220, Heilongjiang Middle Road, Chengyang, Qingdao, Shandong, 266107
  • Fahai Pavilion
    4 min drive
  • Chengyang Century Park
    6 min drive
  • South Korean Consulate
    10 min drive
  • Qingdao (TAO-Jiaodong Intl.)
    38 min drive

Room options

View all photos for Family Room, 1 Double Bed (Leon Theme)

Family Room, 1 Double Bed (Leon Theme) | Down comforters, minibar, in-room safe, desk

Family Room, 1 Double Bed (Leon Theme)

  • 603 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite, Non Smoking (Elegant 2 King Beds)

Family Suite, Non Smoking (Elegant 2 King Beds) | Down comforters, minibar, in-room safe, desk

Family Suite, Non Smoking (Elegant 2 King Beds)

  • 747.2 sq ft
  • Sleeps 3
  • 2 King Beds

View all photos for Room, 1 King Bed, Accessible

Down comforters, minibar, in-room safe, desk

Room, 1 King Bed, Accessible

  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, Multiple Beds

Presidential Suite, Multiple Beds | Down comforters, minibar, in-room safe, desk

Presidential Suite, Multiple Beds

  • 4521 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Executive Room, 1 King Bed (Elegant)

Down comforters, minibar, in-room safe, desk

Executive Room, 1 King Bed (Elegant)

  • 603 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Elegant)

Suite, 1 King Bed, Non Smoking (Elegant) | Down comforters, minibar, in-room safe, desk

Suite, 1 King Bed, Non Smoking (Elegant)

  • 797 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds (Elegant)

Executive Room, 2 Twin Beds (Elegant) | Down comforters, minibar, in-room safe, desk

Executive Room, 2 Twin Beds (Elegant)

  • 603 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Suite, 1 Twin Bed (Elegant)

Down comforters, minibar, in-room safe, desk

Family Suite, 1 Twin Bed (Elegant)

  • Sleeps 3
  • 1 Twin Bed

View all photos for Room, 2 Twin Beds, Non Smoking

Room, 2 Twin Beds, Non Smoking | Down comforters, minibar, in-room safe, desk

Room, 2 Twin Beds, Non Smoking

  • 398 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, 1 King Bed (Elegant)

Family Room, 1 King Bed (Elegant) | Down comforters, minibar, in-room safe, desk

Family Room, 1 King Bed (Elegant)

  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View | Down comforters, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Garden View

Deluxe Room, 2 Twin Beds, Garden View | Down comforters, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds, Garden View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed (Theme Room, Unicorn)

Room, 1 King Bed (Theme Room, Unicorn) | Down comforters, minibar, in-room safe, desk

Room, 1 King Bed (Theme Room, Unicorn)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Theme Room, T Rex)

Room, 1 King Bed (Theme Room, T Rex) | Down comforters, minibar, in-room safe, desk

Room, 1 King Bed (Theme Room, T Rex)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, City View

Down comforters, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds, City View

  • 398 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View | Down comforters, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, City View

  • 398 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Family Friendly Room

Down comforters, minibar, in-room safe, desk

Premier Family Friendly Room

  • Sleeps 4
  • 1 Twin Bunk Bed and 1 King Bed

View all photos for Unicorn Theme Family Twin Room

Down comforters, minibar, in-room safe, desk

Unicorn Theme Family Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Elegant Family Suite - 2-Room

Down comforters, minibar, in-room safe, desk

Elegant Family Suite - 2-Room

  • Sleeps 4
  • 2 King Beds

View all photos for Presidential Suite

Lobby

Presidential Suite

  • Sleeps 6
  • 2 King Beds

View all photos for Elegant Executive Room (2 beds)

Down comforters, minibar, in-room safe, desk

Elegant Executive Room (2 beds)

  • Sleeps 2
  • 2 Double Beds

View all photos for Elegant Family Friendly Room (2 beds)

Down comforters, minibar, in-room safe, desk

Elegant Family Friendly Room (2 beds)

  • Sleeps 2
  • 2 Double Beds

View all photos for Elegant Executive Room (Double bed)

Down comforters, minibar, in-room safe, desk

Elegant Executive Room (Double bed)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Garden-view Twin Room

Down comforters, minibar, in-room safe, desk

Deluxe Garden-view Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Tyrannosaurus Family Theme Double Bed Room

Down comforters, minibar, in-room safe, desk

Tyrannosaurus Family Theme Double Bed Room

  • Sleeps 2
  • 1 King Bed

View all photos for Elegant Suite

Down comforters, minibar, in-room safe, desk

Elegant Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe City-view Queen Room

Down comforters, minibar, in-room safe, desk

Deluxe City-view Queen Room

  • Sleeps 2
  • 1 King Bed

View all photos for Unicorn Theme Family Double Bed Room

Down comforters, minibar, in-room safe, desk

Unicorn Theme Family Double Bed Room

  • Sleeps 2
  • 1 King Bed

View all photos for Elegant Family Suite

Down comforters, minibar, in-room safe, desk

Elegant Family Suite

  • Sleeps 3
  • 1 Twin Bed and 1 King Bed

View all photos for Deluxe City-view Twin Room

Down comforters, minibar, in-room safe, desk

Deluxe City-view Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Tyrannosaurus Family Theme Twin Room

Down comforters, minibar, in-room safe, desk

Tyrannosaurus Family Theme Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Garden-view Double Room

Down comforters, minibar, in-room safe, desk

Deluxe Garden-view Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Queen Room

Down comforters, minibar, in-room safe, desk

Queen Room

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room (King Bed)

Down comforters, minibar, in-room safe, desk

Family Room (King Bed)

  • Sleeps 3
  • 1 King Bed

View all photos for Green Frog Theme Room

Down comforters, minibar, in-room safe, desk

Green Frog Theme Room

  • Sleeps 2
  • 1 King Bed

View all photos for Fan Exclusive Room

Down comforters, minibar, in-room safe, desk

Fan Exclusive Room

  • Sleeps 2
  • 2 Double Beds
Exterior
Four Points by Sheraton Qingdao Chengyang
Parking included
Free WiFi
Restaurant
Air conditioning
4.3 out of 5, Excellent, (284)
The price is $59
per night
$69 total
includes taxes & fees
Dec 6 - Dec 7
Four Points by Sheraton Qingdao Chengyang

About the neighborhood

Qingdao

With a stay at Wyndham Qingdao in Qingdao (Chengyang District), you'll be a 4-minute drive from Fahai Pavilion and 6 minutes from Chengyang Century Park. .This family-friendly hotel is 6.8 mi (11 km) from Tianxiang Garden and 12.3 mi (19.7 km) from Qingdao Shilaoren Bathing Beach.

What's nearby

  • Fahai Pavilion - 4 min drive - 2.4 miles
  • Chengyang Century Park - 6 min drive - 4.6 miles
  • South Korean Consulate - 10 min drive - 7.9 miles
  • May Fourth Square - 20 min drive - 14.0 miles
  • MixC Shopping Mall - 20 min drive - 14.2 miles

Getting around

  • Qingdao North Railway Station - 23 min drive
  • Qingdao (TAO-Jiaodong Intl.) - 38 min drive

Restaurants

  • ‪麦当劳 - ‬7 min walk
  • ‪麦当劳 - ‬11 min walk
  • ‪汉江韩国料理 - ‬7 min walk
  • ‪Missmr密斯密斯特咖啡简餐 - ‬12 min walk
  • ‪帝都吧咖啡店 - ‬12 min walk

About this property

Wyndham Qingdao

Luxury hotel connected to the convention center in Chengyang District with 3 restaurants
Wyndham Qingdao offers 378 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature down comforters. A pillow menu is available. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Qingdao hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 378 air-conditioned rooms featuring refrigerators and minibars. Wired and wireless internet access is complimentary, and flat-screen televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Enjoy recreational amenities such as an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite at one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Qingdao? This hotel has 23250 square feet (2160 square meters) of space consisting of conference space and 6 meeting rooms. A roundtrip airport shuttle is complimentary during limited hours.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Wyndham Qingdao has 3 restaurants on site.
24-hour room service is available.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free roundtrip airport shuttle from 6:30 AM to 10:00 PM
  • Train station pick-up and drop-off shuttle (surcharge) from 7:00 AM to 10:00 PM
  • Free secured, uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking (max 10 spaces per unit)
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 108 for adults and CNY 40 for children
  • 3 restaurants
  • A bar/lounge
  • Couples/private dining

Things to do

  • Billiards/pool table
  • Free children's club
  • Gym
  • Indoor pool
  • Playground
  • Racquetball/squash
  • Table tennis
  • TV in common areas

Family friendly

  • Children's toys
  • Free children's club
  • Free crib
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 23,250 square feet of conference space
  • 24-hour business center
  • 6 meeting rooms

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • No elevator
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • 8 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Lifeguards
  • Local culture and ecosystem education
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CNY 300 per accommodation, per stay, plus a one-time cleaning fee of CNY 300
Welcoming dogs and cats only
1 total (up to 18 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child per adult, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 260.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 108 for adults and CNY 40 for children
  • Pet fee: CNY 300 per accommodation, per stay plus CNY 300 one-time cleaning fee
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 260.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay and WeChat Pay
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

We should mention

This property does not have elevators
Pool access available from 6:30 AM to 11:30 PM
A car is not required for transportation to and from this property
Parking height restrictions apply

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Wyndham Qingdao Hotel
Wyndham Qingdao
Wyndham Qingdao Hotel
Wyndham Qingdao Qingdao
Wyndham Qingdao Hotel Qingdao

Reviews

8.6

Excellent

Rating 10 - Excellent. 131 out of 284 reviews" "
Rating 8 - Good. 122 out of 284 reviews" "
Rating 6 - Okay. 16 out of 284 reviews" "
Rating 4 - Poor. 8 out of 284 reviews" "
Rating 2 - Terrible. 7 out of 284 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Liked: Cleanliness, amenities
Excellent
Stayed 1 night in Jun 2024

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
From the moment I stepped out of the transport my bags were brought directly to my room. The reception staff were wonderfully kind and polite they did their best to communicate with me as I am from England and speak no Chinese. My room was immaculately clean huge bed and very stylishly decorated. I loved the privacy glass from the bathroom to the bedroom very cleaver. Again wonderful stylish bathroom. The wonderful huge selection for breakfast and they did supply me an alternative for my dietry needs. I enjoyed the pool and access to the spa I sadly didn’t have time but I’m sure it’s amazing. It was a perfect end to my world trip. Thank you and hod bless you all.
Stayed 1 night in Apr 2024

10/10 Excellent

J, China

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water is not hot enough. Everything else is fine.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveler

Liked: Staff & service
Stayed 3 nights in Jan 2020

8/10 Good

JIWON

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2019

10/10 Excellent

William, Dallas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel for a transit through Qingdao. We had a long layover over night and just wanted a place to sleep/shower/eat. This hotel is really nice, and an especially good value. I would stay here again if I happen to pass through Qingdao
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Danny, US

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean, Kind, good breakfast food, overall service was good
Stayed 3 nights in Sep 2019

10/10 Excellent

darrell

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wyndham Qingdao you’ve been a great.
Everything was great especially the staff. I’ve been staying there for 12 years even when it was a Double Tree - always has been great. Sadly probably my last stay there since the airport will be moving.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and helpful. Especially with questions about using public transport, and about what activities to see and do.
Stayed 1 night in Aug 2019

10/10 Excellent

Carl, Salt Lake City, UT USA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved this hotel! During my 10 day trip to China, I spent 4 nights (total) in a king suite at this wonderful property... 3 at the beginning and 1 at the end. I enjoyed the amenities and the service here much more than I did at The Westin on the Bund in Shanghai. My experience at the Wyndham was superior in every way! The staff was incredible, the breakfast was delicious, and the grounds are breathtaking. When I am in Qingdao, I wouldn’t consider staying any where else.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019

10/10 Excellent

Rex, Salt Lake City, Utah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel staff who who to make your stay enjoyable and comfortable. From the moment you walk into the hotel, you feel this emphasis on commitment to the hotel’s guests.
Stayed 1 night in May 2019

8/10 Good

Mohamed

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and good service, hotel rooms are clean
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, amenities
Very friendly staff. Cozy atmosphere. Need improvement in restaurants.
Stayed 1 night in Apr 2019

10/10 Excellent

Zhe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Mohamed, Cairo, Egypt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, I booked it being close to Qingtoa airport, the floor I was on was just renovated as they told me, looked very new. Enjoyed my stay
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2019

8/10 Good

tony

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
hire professional staff and you awill get closer
The Wyndham overall was nice with nice rooms but the service it lack of was annoying. I understand the language barrier issue but the total lack of professionalism really ruins the 4 star rating.
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is really thoughtful! The cleanest is totally satisfying me and my family.
Stayed 1 night in Feb 2019

10/10 Excellent

Yeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Layover stay In QingDao
Dear San Franciscan, Thos hotel is located in the outskirts of town, I arrived greeted by light snowfall, cold winter at 7.30 pm. We are to leave in the afternoon the next day and there was nothing much to see nearby once it got dark, so we decided to stay in to enjoy the hotel. The room has received major updates so it is wonderful. Awesome water pressure! Clean facility! We had the AYCE hot pot dinner, it was good! They only have one kind of beef sliced. A Live music band played during our dinner. We didn’t get to try their complimentary free spa access, but if you do, try to make it before they closed. Staff speaks sufficient English.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

2/10 Terrible

Johnny

Disliked: Staff & service
Poor customer service
Terrible customer service. I simply wanted the hotel to cancel our reservation so I could rebook it on a different account, and they were completely unwilling to accommodate (called hotels.com to have them try to no avail as well). Also, the location is nowhere near the city center or any train stations so not sure why anyone would stay here in the first place.
Stayed 1 night in Aug 2018