This was my first time staying at an all-inclusive resort, so I didn’t have anything to compare it to and wasn’t sure what to expect. Overall, I really enjoyed the convenience of having all meals and drinks included. The buffet restaurants were decent, though not great. However, the Italian and French restaurants on the second floor were both surprisingly good for an all-inclusive.
The staff throughout the resort were very kind and accommodating. Since I booked through Expedia, I also had my own concierge, who I could contact via WhatsApp and meet in person when needed, which was a nice added bonus.
Unfortunately, I did have a very negative experience at the spa. It was the worst massage I’ve ever had. My masseuse barely spoke English, which led to some communication issues. She was extremely hard on the pressure and I felt she should have been able to recognize my body language even though she wasn’t fluent in English. Within two hours, I had noticeable bruising on my arms and one side of my back. I was very upset because I felt I overpaid for the quality of service I received. After the massage, they had me fill out a survey which I rated as “okay”. After learning about my experience, my personal concierge reached out to me. I explained what happened and sent her photos. She handled the situation very kindly and was able to resolve it for me the next day, which I truly appreciated.