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3.9 of 5 guest rating
Room type Options Nightly price Book
Standard Room, 1 King Bed
1 King Bed
Room sleeps 2 guests
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Other room types

Get an overview of this hotel
Adults-only beach hotel

Popular property highlights

Free WiFi
Smoke-free property
24-hour front desk
Multilingual staff
Concierge services

Located in Puerto Vallarta (Romantic Zone), Casa Dona Susana is steps from Playa de los Muertos and a 3-minute drive from Malecon. This beach hotel is 4.6 mi (7.3 km) from Cruise Ship Terminal and 0.1 mi (0.1 km) from Bay of Banderas.

Make yourself at home in one of the 42 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and a turndown service, and housekeeping is provided daily.

Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.

All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service.

Featured amenities include a 24-hour front desk, multilingual staff, and ATM/banking services. Limited parking is available onsite.

Languages Spoken

  • English

Show all languages

Hotel Amenities

All-Inclusive Details

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet meals, snacks, and select beverages included

Not included

  • Minibar

  • Buffet-style meals included
  • Gratuities included
  • Local non-alcoholic beverages and soft drinks included
  • Additional gratuities accepted
  • All onsite activities, and facilities and equipment included
  • All meals included
  • Minibar not included

Hotel Amenities

Some rates at Casa Dona Susana are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The hotel offers a restaurant and a snack bar/deli. Public areas are equipped with complimentary wireless Internet access. This beach hotel also offers an outdoor pool, a terrace, and multilingual staff. Concierge services and wedding services can be provided.

Casa Dona Susana is a smoke-free property.

  • Terrace
  • Wheelchair accessible – no
  • Number of outdoor pools - 1
  • Elevator
  • ATM/banking
  • Number of restaurants - 1
  • Concierge services
  • Gift shops or newsstand
  • Snack bar/deli
  • 24-hour front desk
  • Parking (limited spaces)
  • Porter/bellhop
  • Tours/ticket assistance
  • Total number of rooms - 42
  • Number of floors - 4
  • Free WiFi
  • Wedding services
  • Smoke-free property
  • Garden
  • Multilingual staff

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Spanish

Parking

Self parking (surcharge) , Parking (limited spaces)

Room Amenities

Casa Dona Susana offers 42 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually decorated. Beds feature premium bedding. LED televisions come with cable channels. Bathrooms include showers and complimentary toiletries. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • Air conditioning
  • Television
  • Daily housekeeping
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Premium bedding
  • Room service
  • Turndown service
  • Blackout drapes/curtains
  • Shower only
  • Cable TV service
  • Free WiFi
  • Individually decorated
  • TV size measurement: inch
  • LED TV
  • Towels provided
  • Bedsheets provided
  • Number of bathrooms - 1

Where to Eat

Casa Dona Susana has a restaurant on site.

Room service is available.

Nearby Things to Do

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Scuba diving nearby

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Check-in time ends at noon

Minimum check-in age is: 21

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted.

Guest accommodation is sealed after cleaning

Staff temperature checks are conducted regularly

Masks are compulsory at the property

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Reservation is not required for facilities onsite

Caters to adults only

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property is cleaned with disinfectant

Staff wears personal protective equipment

Debit cards not accepted

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Property does not follow sanitization practices of any association

Staffed front desk

Social distancing measures are in place

Contactless check-in is available

No rollaway/extra beds available

No cribs (infant beds) available

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are not available

Gap period enforced between guest stays - 24 hours

Hotel Names

  • Casa Dona
  • Casa Dona Susana
  • Casa Dona Susana Hotel
  • Casa Dona Susana Hotel Puerto Vallarta
  • Casa Dona Susana Puerto Vallarta
  • Casa Susana
  • Dona Casa
  • Dona Casa Susana
  • Dona Susana
  • Susana Casa
  • Casa Dona Susana Hotel
  • Casa Dona Susana Puerto Vallarta
  • Casa Dona Susana Hotel Puerto Vallarta

We should mention

Pool access available from 10 AM to 10 PM.

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Contactless check-in and contactless check-out are available.

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