The hotel is family owned and they are so helpful and accommodating and are there all the time as they live upstairs. The hotel is in a quiet area, away from the craziness of Positano. The hotel sits right on the main road, so you do have road noise since all the cars, buses and vespas travel this one road. Our room had a huge balcony with an amazing view of the water and coast. You must walk a little way (5-7 min) in either direction to a bus stop to take the bus to other towns, like Positano or Amalfi. Or you can call for a taxi. They have a restaurant on-site with a full menu and gelato too!!! Breakfast was extensive with lots of options. You can sit on the outside, covered patio or there is a nice patio across the street on the water side you can enjoy as well. There is air conditioning -- thank goodness. We stayed in October and still needed it a bit but also opened the doors to our balcony for fresh air. There are no elevators so we had to walk two flights to our room. This is very common in this area. The location is convenient if you plan on going to the other coast towns during your visit. We did Positano, Amalfi and Ravello. You must also make sure to visit the marina area called Praia not far from the hotel and takes you down by the water via staircase. You will find a whole world down there of restaurants in the rocks, like La Pirata, that we highly recommend. You cannot miss doing this! I highly recommend Open Gate. And the price is very fair as well. Ciao!