The hotel was incredibly welcoming when we arrived, they offered us breakfast whilst they finished getting our room ready very early. The breakfast was fantastic with so much variety and a few hot things included too. We were then escorted to our room and our bags were brought up for us, the room was comfy and clean and attended daily.
The location is also ideal in Ribeira and near lots of restaurants and bars. As I walked around on holiday I didn’t see anywhere I would have rather stayed.
I did at one point ask at reception on any suggestions of places to visit or things to do and they weren’t able to suggest anything, which was disappointing. I do think this was just bad luck on who was at reception though as the people who checked us in had recommended a restaurant and seemed much more forthcoming.
The only actual issue we had was our 4am check out, despite booking our transfer and therefore knowing our departure time there was nobody at the reception, and the doors were of course locked at that hour. If I hadn’t managed to find the staff room by the bar and luckily knocked on the right door we could’ve been waiting and stressed and missed our transfer. We did get out fine and he was very polite and apologetic, I would just recommend planning breaks around expected departures in future.
Overall though one of the nicest hotels I’ve stayed in, really pleasant to enter and walk around, ideal location, lovely staff, would definitely stay again or recommend to others.