We arrived in Porto at around midday, so had a wait before we could check in. We went to the main office and the staff were extremely welcoming. Gave us a map with local attractions on and toom our luggage for us so we could go and get lunch. At 3pm we returned and were walked down to the firehouse. We stayed in apartment 14.
Beautiful spacious apartment. Lounge with sofa bed, kitchen and downstairs toilet. Upstairs large bedroom and bathroom. Everywhere was very clean. Only minor criticism was there was some children's scribbes on one wall in the living room, but it is the end of the season and I guess there hasn't been time to repaint.
The location is good, short walk from the metro and there is a bus stop directly outside.
We stayed for a week so had maid service in the middle of the stay, whichwas a nice touch.
The staff made reservations for us to do a port tour at churchills, free of charge, which is definitely worth doing. It is a new port house and the tour is conducted personally with a good amount of tastings afterwards. No pressure at all to buy anything either.
The wifi went down one day. But this was quickly remedied.
The staff also booked taxis for is as I have a slipped disc and cannot walk long distances.
Just be aware there are around 30 stairs to get up to the apartments, then another 15 to get up to the bedroom and bathroom, so if your mobility is limited you may struggle.
If we do return to Porto then we would definitely choose sweet porto again