8/10 Good
Donna
Traveled with partner
Sep 23, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and rooms were very nice, beautiful bathroom and the beds was extremely comfortable!
The staff were always smiling, tried their best to make us feel welcome and comfortable.
My only issue was with check-in. I asked for early check-in and got the standard... we will try our best. We got there 2 hours early and the room wasn't ready so the front desk girl directed us to a local restaurant so we ate and returned. We sat patiently and waited while the same girl told us that the room still wasn't ready and it was now almost standard check-in time. The girl left to do something and a young gentlemen asked us if he could help. Well guess what... all of a sudden there was an available room and he checked us in immediately.
I should have taken note of the the girl's name but didn't . Maybe she was new or just frazzled because she said the day was busy but really not very professional.
Other that this, we had an amazing stay!
Donna
Stayed 5 nights in Sep 2024