We traveled with our small child. When we booked our stay, we purposely picked the room with a king bed and a sofa bed, so our child could sleep in the sofa bed, which offers more protection on the sides in case he were to roll off the bed, or if he decided to sleep with us, the king bed would be big enough so we could have him in the middle.
After 9 hours of driving, we get to the hotel and they overbooked. No warnings whatsoever. We were given a different room and had a terrible night. Next day, we were offered to switch rooms so we could have the room we originally booked and we were happy about that, but we had to pack everything in a hurry so there would probably be a chance of us forgetting something in the previous room. On Monday, before we had to check out, we couldn’t find our car keys. Because we didn’t move our car the whole time, we had no use for the key until we had to leave and couldn’t find it. We immediately thought of the previous room and that it probably was left there. When we alerted front desk, the girl was extremely rude saying there was nothing they could do because there were guests staying in that room. After a LOT of arguing, we finally had management involved and they had housekeeping search the room, and of course they found it. This should’ve been found as soon as we left which proves the room wasn’t properly cleaned after we left for the next guests. The whole situation caused a lot of stress on us and ruined our experience.