8/10 Good
Christina, Winston Salem
Traveled with family
Sep 23, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The AC Marriott Downtown is a solid hotel with an EXCELLENT staff. The lobby, bar, and rooms are clean and tidy. I was initially disappointed to find our rooms right off of the elevators (ugh!), but was pleasantly surprised by the soundproofing of the doors. Not thick enough to block the boisterous evening conversation of our next door neighbors when they came in for the evening, but I did NOT hear the elevator dinging or opening and closing all night. Definite plus! It’s only a couple of blocks from the light rail and bus stops, so it’s super-easy to get anywhere in town. Each room has a mini fridge and coffee maker, and there is a communal microwave in the lobby. The Luc Lac Vietnamese Kitchen around the corner is dynamite. I’m docking a star just for general wear-and-tear of general small things and not-awesome bathroom toiletries. The toiletry holder in our shower was broken (not a big deal), and the conditioner was…not conditioning. (I thought the AC properties were supposed to have Korres products?) I’m not trying to be snobby, but I usually love Marriott toiletries, and therefore don’t pack my own, and it’s an unpleasant surprise to have crazy hair because the toiletries are bunk. But considering that is the harshest criticism I have for this hotel, I would not hesitate to stay here again or recommend it to others! Solid 4-4.5 stars out of 5!
Christina
Stayed 2 nights in Sep 2024