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Cassino All Inclusive Resort Poços de Caldas

4.0 star property

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Photo gallery for Cassino All Inclusive Resort Poços de Caldas

Indoor pool, outdoor pool, sun loungers
Reception
Indoor pool, outdoor pool, sun loungers
Front of property
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • All inclusive
  • Bar
  • Pool
  • Breakfast included
  • Spa

Explore the area

Map
Avenida do Contorno KM 5, Jardim do Contorno, Poços de Caldas, MG, 37706-306
  • Walter World Theme Park
    ‪5 min drive‬
  • Macacos Fountain
    ‪9 min drive‬
  • Fountain of Roses
    ‪10 min drive‬

Room options

View all photos for Family Room (Luxo)

In-room safe, desk, laptop workspace, soundproofing

Family Room (Luxo)

  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Exclusive Studio Suite

Exclusive Studio Suite | In-room safe, desk, laptop workspace, soundproofing

Exclusive Studio Suite

  • 949 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Studio Suite, 1 Queen Bed

Standard Studio Suite, 1 Queen Bed | In-room safe, desk, laptop workspace, soundproofing

Standard Studio Suite, 1 Queen Bed

  • 624 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

In-room safe, desk, laptop workspace, soundproofing

Superior Room

  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Deluxe Room

In-room safe, desk, laptop workspace, soundproofing

Deluxe Room

  • 279 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

View all photos for Premium Studio Suite

In-room safe, desk, laptop workspace, soundproofing

Premium Studio Suite

  • 653 sq ft
  • Sleeps 4
  • 2 Queen Beds and 2 Twin Beds

View all photos for Junior Studio Suite

View from room

Junior Studio Suite

  • 593 sq ft
  • Sleeps 4
  • 2 Queen Beds and 2 Twin Beds

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About the neighborhood

Poços de Caldas

With a stay at Cassino All Inclusive Resort Poços de Caldas in Poços de Caldas (Jardim Philadelphia), you'll be within a 10-minute drive of Walter World Theme Park and Macacos Fountain. .This family-friendly hotel is 5.8 mi (9.4 km) from Dr. Mario Mourao Water Resort and 6 mi (9.6 km) from Fountain of Roses.

What's nearby

  • Walter World Theme Park - 5 min drive
  • Macacos Fountain - 9 min drive
  • Thermas Antonio Carlos - 11 min drive
  • SESC Pocos de Caldas Community Center - 11 min drive
  • Pocos de Caldas Shopping Mall - 16 min drive

Restaurants

  • ‪Sorvetes Nevada - ‬9 min drive
  • ‪Cabana Pizzaria - ‬9 min drive
  • ‪Doces Tatitania - ‬8 min drive
  • ‪Panela de Pedra I - ‬5 min drive
  • ‪Restaurante Fazenda - ‬6 min drive

About this property

Cassino All Inclusive Resort Poços de Caldas

Family-friendly Poços de Caldas hotel in Jardim Philadelphia with a full-service spa
Cassino All Inclusive Resort Poços de Caldas offers 142 air-conditioned accommodations with safes. Flat-screen televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa.
Make yourself at home in one of the 142 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include safes and desks, and housekeeping is provided daily.
Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as an outdoor pool, an indoor pool, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and an arcade/game room.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

At Cassino All Inclusive Resort Poços de Caldas, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Cassino All Inclusive Resort Poços de Caldas has a restaurant on site.

All inclusive details

All-inclusive room rates at Cassino All Inclusive Resort Poços de Caldas are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Outdoor entertainment area
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Check-out

Check-out before 2:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
Guests providing vaccine records must have received complete COVID-19 vaccination at least 3 days prior to check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 85 per pet, per day
Service animals are welcome, and are exempt from fees
1 total (up to 33 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
2 children, up to the age of 14 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: BRL 85 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Only registered guests are allowed in the guestrooms

Cassino All Inclusive Resort Poços de Caldas Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 56 out of 114 reviews
Rating 8 - Good. 33 out of 114 reviews
Rating 6 - Okay. 13 out of 114 reviews
Rating 4 - Poor. 10 out of 114 reviews
Rating 2 - Terrible. 2 out of 114 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Danyelle

Traveled with family and small children
Disliked: Property conditions & facilities
Hotel antigo, precisa de reforma. Equipe e infraestrutura não preparada para a quantidade de hóspedes do final de semana. Faltou taça, prato, talher. Quarto precisa de reforma. 2 noites é uma manhã tomando banho frio. Roupa de banho e cama muito desgastada. Esperava mais pelos reviews que eu vi e pelas fotos.
Stayed 3 nights in Jul 2023

4/10 Poor

Karla, São Paulo

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Quarto sem acústica nenhuma. Dava para escutar tudo no corredor, quarto ao lado. Sem arrumação no quarto. Música barulhenta. Não é um resort para relaxar.
Stayed 2 nights in Dec 2021

10/10 Excellent

Julita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilhoso!!!!
Hotel maravilhoso, com funcionários atenciosos, tudo perfeito. Viagem em família espera. Super recomendo. Comida boa, música agradável, recreação top.
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

Willian Ricardo

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Oct 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service
Já foi melhor
Já foi melhor, porém nessa última estadia o serviço como um todo, caiu muito… As opções de alimentação eram bem fracas, tanto para os petiscos quanto no almoço, inclusive as opções de sobremesas. Deixei meu filho com a turma Kids de recreação e encontrei ele jogando futebol com a turma Teen, ou seja, uma criança de 5 anos “jogando” futebol com crianças na faixa dos 10 anos, qdo vi retirei meu filho do jogo e os recreadores conversando entre si e mexendo no celular! Nenhum deles pediu para que eu me identificasse para retirar meu filho, simplesmente o segurei pela mão e sai, Ou seja, nada confiável a recreação. Fora outros contratempos que tivemos por falha no serviço do hotel. Sinceramente, era um local que eu gostava de ir, porém definitivamente deixou de ser uma opção de hospedagem em Poços de Caldas para mim.
Stayed 1 night in Sep 2024

10/10 Excellent

Jéssica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar maravilhosa com equipe muito atenciosa e comida deliciosa!
Stayed 4 nights in Sep 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

6/10 Okay

bruna c

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Tivemos pontos positivos e negativos durante a nossa estadia, chegamos em uma segunda-feira e saímos num sábado, durante os dias de semana o resort estava longe de estar lotado. Recebemos no check-in o quarto 1012, a localização dessa ala de quartos é péssima, no primeiro andar onde todos os hóspedes precisam passar para ir e vir do restaurante, então tínhamos gente gritando na porta do nosso quarto das 7 da manhã até a 1 da madrugada, os da madrugada totalmente embriagados, os da manhã crianças em polvorosa para aproveitar o dia, resumindo não dava pra descansar mesmo tendo levado tampões de ouvido. Mas o pior desse quarto foi ele estar fedendo a mofo, um cheiro extremamente forte, não queríamos deixar a janela aberta pq como o quarto não tinha cofre e era no primeiro andar ficamos com receio de alguém pular para dentro do quarto e mexer em nossos objetos pessoais, mas não teve jeito, a única forma de melhorar o cheiro era deixar a janela aberta o tempo todo, e graças a Deus não tivemos intercorrências de furto. Nas fotos vou colocar a situação que estavam as paredes de mofo. As toalhas, lençóis e cobre leitos eram bem judiados, com manchas. Quanto a comida e bebida tudo certo. Os funcionários são educados. A paisagem é muito bonita. As piscinas com certeza precisam de maior manutenção e limpeza diária. Mas pelo preço cobrado na estadia, acredito que em termos de quarto deixou bastante a desejar, não sei como são os outros quartos do resort, mas minha experiência não foi leg
parede do quarto
parede do quarto
cobre leito
Stayed 5 nights in Sep 2024

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Reservei um quarto acreditando que fosse aproveitar um dia num “resort”, com todo conforto já experimentado em outras oportunidades. No entanto, não tinha conhecimento da precariedade do quarto que ficamos. Não tinha noção da necessidade de subir de escadas para chegar ao quarto. Além disso, ao chegarmos no quarto estava com cheiro de esgoto, com a roupa de cama suja, um local sem os móveis adequados… nem o controle do ar condicionado estava no quarto. Além de a engenharia do banheiro ser bem peculiar (e ruim). No mais, o restaurante, as áreas dos bares são legais, mas as instalações de hospedagem, pelo menos o que nós ficamos, não atenderam as nossas expectativas. Espero que o hotel promova melhores informações aos usuários, esclarecendo as precariedades das instalações.
Stayed 1 night in Aug 2024

10/10 Excellent

Nathália

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O primeiro quarto que nos colocaram estava com goteira, aí nós trocaram para outro quarto e resolveram. Em relação a comida, tudo muito bom, simples e objetivo. As bebidas também tudo muito bom.
Stayed 4 nights in Aug 2024

8/10 Good

Jefferson

Traveled with family
Liked: Property conditions & facilities, room comfort
A falta de funcionários é fato.
Razoável, poderia ser melhor pelo preço cobrado.
Stayed 4 nights in Aug 2024

4/10 Poor

Bea Bragion

Traveled with family
Liked: Cleanliness, property conditions & facilities
Por ser Cassino e all inclusive, entendo que o bar é o cassino deveria ser até mais tarde. Finalizar as 23h é muito cedo, quando se diz respeito a jogos de cartas. O atendimento do bar não segue padrão. A programação da recreação adulto não teve conforme passado. A limpeza é atendimento da ajuda com as malas excelente.
Stayed 3 nights in Aug 2024

10/10 Excellent

Marcos Edesio Todero

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Sabryna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar incrível voltaria qts vezes fossem oportunas, porem a acústica dos quartos precisa melhorar e com relação a cobrança por estadia do Pet, só fiquei sabendo no local.
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
É para familia!
É um lugar muito animado, todos os funcionários são extremamente educados e solicitos. O pessoal da recreação é muito legal. Comidas e bebidas são excelentes, tudo muito farto e fresquinho. Mas poderiam investir um pouco mais nos quartos, melhorar a acústica deles e o banheiro que não possuia tranca. Ouvimos a madrugada toda um hóspede roncar e qualquer conversa do quarto ao lado.
Stayed 3 nights in Jul 2024

10/10 Excellent

Raquel

Stayed 2 nights in Jun 2024

10/10 Excellent

MAURO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Gabriele c ferreira

Liked: Cleanliness, staff & service, property conditions & facilities
Tudo bom apenas o colchão por ser de molas muito ruim tive dormir no chao
Stayed 1 night in May 2024

8/10 Good

JOSÉ MANOEL VIEIRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Ligia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel para casais com filhos até 12 anos
Hotel ideal para casal com crianças (todas as idades) Ele tem uma estrutura muito boa , com várias piscinas climatizadas e outras aquecidas. Bebida ilimitada o dia todo ,bem como as refeições e petiscos . Ponto negativo para mim foi o som muito alto das piscinas , que chegavam aos quartos e corredores. Faltou no hotel uma sala de lazer.. com algumas poltronas ou sofás para uma leitura .
Stayed 2 nights in Apr 2024

8/10 Good

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Ferias em família
O quarto é confortável. Fui com meu marido, filho e sobrinha. O banheiro não tem parede, o que nos deixou bem desconfortável. A parte do box e sanitário tem porta, mas não tranca. Tinhamos que avisar quando utilizavamos o banheiro. A pia para escovar os dentes é exposta e não há lugar para trocar de roupa, trocavamos na parte do sanitário. Em relação a refeição, não há variedades. Meu filho teve dificuldades para comer. Os frangos e carnes vinham com molhos peculiares.molho de mostarda, laranja, vinho.... Acho que poderia vir normal e deixar o molho separado, quem quiser pega. A infraestrutura é excelente. Recreação e lazer para todas as idades. Recreadores excelentes. Lanches e bebidas durante o dia todo à vontade. Piscinas aquecidas. Voltaria novamente.
Stayed 4 nights in Mar 2024