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Aldea Thai by Ocean Front

3.5 star property

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Outdoor pool
Aerial view
View from property
Deluxe Apartment, 2 Bedrooms, Balcony | In-room safe, blackout drapes, iron/ironing board, free rollaway beds
Aerial view

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Spa
  • Gym

Explore the area

Map
Calle 28, Manzana 81, Lote 1, Calle Cozumel, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    2 min walk
  • Mamitas Beach
    2 min walk
  • Playa del Carmen Main Beach
    2 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    8 min drive

Room options

View all photos for Deluxe Penthouse, 2 Bedrooms, Pool View

Deluxe Penthouse, 2 Bedrooms, Pool View | In-room dining

Deluxe Penthouse, 2 Bedrooms, Pool View

  • 1905 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Studio, 1 King Bed, Balcony

Deluxe Studio, 1 King Bed, Balcony | In-room safe, blackout drapes, iron/ironing board, free rollaway beds

Deluxe Studio, 1 King Bed, Balcony

  • 635 sq ft
  • Studio
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Balcony

Deluxe Apartment, 2 Bedrooms, Balcony | Living area | Flat-screen TV

Deluxe Apartment, 2 Bedrooms, Balcony

  • 1905 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Penthouse, 3 Bedrooms, Beach View

Deluxe Penthouse, 3 Bedrooms, Beach View | In-room safe, blackout drapes, iron/ironing board, free rollaway beds

Deluxe Penthouse, 3 Bedrooms, Beach View

  • 2842 sq ft
  • 3 bedrooms
  • Beach view
  • Sleeps 9
  • 2 Double Beds OR 2 King Beds

View all photos for Deluxe Apartment, 2 Bedrooms, Private Pool

Deluxe Apartment, 2 Bedrooms, Private Pool | Room amenity

Deluxe Apartment, 2 Bedrooms, Private Pool

  • 1905 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

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About the neighborhood

Playa del Carmen

With a stay at Aldea Thai by Ocean Front in Playa del Carmen (Downtown Playa del Carmen), you'll be steps from Playa del Carmen Main Beach and Quinta Avenida. .This beach aparthotel is 0.1 mi (0.2 km) from Mamitas Beach and 6.2 mi (10 km) from Xplor Theme Park.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 miles
  • Mamitas Beach - 2 min walk - 0.2 miles
  • Playa del Carmen Main Beach - 2 min walk - 0.2 miles
  • Quinta Alegría Shopping Mall - 6 min walk - 0.4 miles
  • Playa del Carmen Maritime Terminal - 4 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Sonora Grill - Playa del Carmen - ‬2 min walk
  • ‪The Freshy Fish & Co. - ‬2 min walk
  • ‪Bistro Playa - ‬2 min walk
  • ‪Chez Waffle - ‬2 min walk

About this property

Aldea Thai by Ocean Front

Beachfront aparthotel with calming spa services
Aldea Thai by Ocean Front offers 3 air-conditioned accommodations with safes and complimentary bottled water. Accommodations at this 3.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the aparthotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Make yourself at home in one of the 3 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and ovens. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as safes and microwaves.
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional amenities at this aparthotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy a meal at the restaurant, or stay in and take advantage of the aparthotel's room service (during limited hours). Quench your thirst with your favorite drink at the poolside bar.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Aldea Thai by Ocean Front has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Beach

  • On the beach
  • Beach loungers
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • Massage
  • Outdoor pool
  • Spa services

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Babysitting (surcharge)

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop

Dining

  • A poolside bar
  • A restaurant
  • Room service (limited hours)

Bedrooms

  • Free rollaway/extra bed

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Porter/bellhop
  • Safe
  • Tour and ticket assistance

Things to do

  • Gym
  • Yoga classes

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 3 units

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 PM
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Aldea Thai Ocean Front Aparthotel Playa del Carmen
Aldea Thai Ocean Front Aparthotel
Aldea Thai Ocean Front
Aldea Thai by Ocean Front Aparthotel
Aldea Thai by Ocean Front Playa del Carmen
Aldea Thai by Ocean Front Aparthotel Playa del Carmen

Aldea Thai by Ocean Front Reviews

Reviews

6.6
Rating 10 - Excellent. 10 out of 24 reviews" "
Rating 8 - Good. 2 out of 24 reviews" "
Rating 6 - Okay. 3 out of 24 reviews" "
Rating 4 - Poor. 2 out of 24 reviews" "
Rating 2 - Terrible. 7 out of 24 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Disliked: Staff & service
Do not book -- go to Aldea Thai by La Divina
We booked through Hotels.com and received our confirmation. Upon arrival, we were told at the hotel reception desk that the Oceanfront manager didn't have the reservation and didn't have any rooms available. We were also told by someone not associated with the hotel that it had happened before with Oceanfront. As the Aldea Thai building has space managed by many different agencies and the reception desk is general, I didn't get the chance to speak to the person who actually manages the Oceanfront properties at Aldea Thai. Hotels.com couldn't even get the manager on the phone to find out what happened. I highly recommend against booking this property and believe Hotels.com shouldn't book for them. It's not right to leave people hanging and without a room. I will say, however, that Hotels.com staff were very helpful in staying on the phone with us and finding another room. Thank you. We stayed at Aldea Thai by La Divina which is always wonderful with very professional and helpful staff, as well as lovely rooms. We're very thankful that our vacation wasn't ruined by the unprofessional, and seemingly unremorseful, Oceanfront management.

2/10 Terrible

Sarah, Monterey, CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old, stinky hotel
Nearly impossible to find this hotel as google GPS has the wrong address, plus it was very expensive for the ugly, stinky, old building. Our blankets were dirty, called to get new ones, they just came to do the beds with the same dirty blankets. I would never return to this hotel,
Stayed 3 nights in Dec 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2017

10/10 Excellent

Juan, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice luxury condo hotel close to best beaches!
Gerardo was very helpful on our stay! I will definitely come back.
Stayed 3 nights in Nov 2017

4/10 Poor

Pedro, Guatemala

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, Old, Pictures show something else
When we first arrived we had to wait for the administration to give us the room since it is a rental, but since we booked through Expedia we thought it would be charged trough them, they explained to us it was not and they will only give us key when the person in chargers arrived. Then he GBM us the room, it was horrible not at all as the pictures, very old, very dirty, the pillows where old, not fluffy at all. The complex is beautiful but we definitely would stick to chain hotels next time
Stayed 2 nights in Nov 2017

2/10 Terrible

Christian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Awful experience, the pics are far better than real life, they had several problems with reservations regardless I call them in advance and finally wanted me to pay in cash with no recipe.
Stayed 3 nights in Aug 2017

10/10 Excellent

Heather, Cross Plains, WI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff!-On the beach-amazing views!
Gerry was amazing! He took time out to give us a little tour of the area and answered all questions and offered suggestions of what to do and where to go. We were also upgraded to a penthouse with a private pool! Had an amazing time at Aldea Thai.

8/10 Good

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great location. If enough people >4 I would recommend staying at the penthouse. It's beautiful. The vibe is more of an apart hotel which is great if you want to have a kitchen, buy food as well. That being said, for this same reason when we arrived we paid cash to the manager, not credit card. It was all fine but just something to be aware of. Overall good stay.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, room comfort
Booker Beware
Booked this hotel for the final 2 nights of a 10 night trip to the Riviera Maya over christmas holiday. Worst experience of the 6 hotels we stayed out over that time. Biggest disappointment was that upon arrival, they had sold our room to someone else!!! There I was with my family at 8pm on December 29 (busiest time of the season) without anywhere to stay in Playa del Carmen. The concierge for the hotel mentioned that they always "overbook" and I got the sense what we were experiencing was part of their booking practices. He took us over to the adjacent property in the same building (La Divina at Aldea Thai) and we found a room that slept 2 people for just that one night. My 14-yr old son slept on the couch. Aldea Thai at Oceanfront didn't offer to pay for the room and we forked out the same amount of money despite it not sleeping 3 people. We were on the street for Dec 30. It gets worse. Only one block away was an annual event - DJ Fest - blasting electronic dance music from 1pm-12am every day between Dec. 29-31. The building was shaking and the room we took was directly across from the event. The hotel would have had every bit of knowledge that this event was taking place (annual event!) and yet mentioned nothing of this before we arrived. A father of a large family with many kids was there at the front desk at La Divina asking what they could do to go stay somewhere else. The place was chaos! Even worse... the room they gave us smelled so strongly of garbage/compost.

6/10 Okay

ilse, veracruz, mexico.

Liked: Staff & service, room comfort
Vacay!
Todo muy bien, el hotel súper cerca de los mejores lugares tanto en la playa como en la 5ta! Aunque en lo particular mi habitación se veía un poquito descuidada... a cómo me había tocado en otras ocasiones.
Stayed 4 nights in Dec 2017

10/10 Excellent

Alma, Estado de México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente ubicación, instalaciones, limpieza, per
Todo desde nuestra llegada fue excelente, la única recomendación es que unifique sus criterios y la información otorgada al momento de que uno como visitante llame para confirmar su reservación, fue en lo único que batallamos.
Stayed 2 nights in Nov 2017

4/10 Poor

G Ivette

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
No lo recomiendo - Robo de pertenencias
Tuvimos una experiencia muy desafortunada. Primero que nada, nos robaron algunas pertenencias y nadie del hotel se hizo responsable. Hubo construcción en un cuarto cercano al nuestro ocasionando ruido durante el día, y por último, los dos últimos días los cuartos olían a cañería por un proceso de limpieza que hicieron en el hotel. El staff poco servicial, y el proceso de checkin con muchas oportunidades de mejora. Creo que hay mucho mejores opciones de hospedaje en Playa del Carmen, no les recomiendo Aldea Thai.
Stayed 4 nights in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una experiencia muy buena.. por parte de Cecilia y Luz un trato excelente e información de primera, excelente ubicación del hotel todo estaba a vuelta de la esquina.. gracias por todo
Stayed 4 nights in Aug 2017

8/10 Good

juan pablo

Liked: Staff & service, property conditions & facilities, room comfort
Excelente ubicación
En general bien el bar de la alberca deberían de cerrar más tarde
Stayed 4 nights in Aug 2017

10/10 Excellent

José Luis, CDMX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE!, la mejor opción de Playa del Carmen
TODO SENSACIONAL! El tamaño y lujo de la habitación. El trato y Servicio de los administradores. La calidad de todo el lugar, en especial de la alberca y el pool bar. La ubicación inmejorable. La major opción en Playa del Carmen!!!
Stayed 4 nights in Aug 2017

10/10 Excellent

Pedro Horacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estadia!!!.
Gracias Cecilia!!!, por ser tan buena anfitriona, pasamos unos dias excelentes por tu buena predisposicion y tu buena onda!!; Volveremos...
Stayed 6 nights in Jul 2017

10/10 Excellent

YVETTE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy buen viaje
excelente, no hubo ningun problema
Stayed 4 nights in Jun 2017

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena ubicación
Muy cerca de la playa y de la quinta avenida

10/10 Excellent

S, Monterrey Mx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buenas sorpresas
El hotel es excelente y con una ubicación privilegiada. Al llegar nos dijeron que no tenían disponible la habitación que reservamos pero para compensarlo nos dieron un "upgrade" a una mucho mejor con alberca privada sin aumentarnos la tarifa. Me pareció un excelente servicio. Gracias por todo.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
La peor experiencia para tus vacaciones
Rentamos un Deluxe Penthouse Beach view que todo fue mentira, el departamento estaba en condiciones deplorables, nos cambiaron a otro que estaba peor, las fotos son falsas. La atención del administrador Gerardo que por cierto todo el tiempo esta drogado fue indignante, nos falto al respeto verbalmente, no hay agua caliente, es un precio excesivo por el servicio que ofrecen. No aceptan pago con tarjeta solo efectivo, no dan comprobante fiscal. Al parecer es lavado de dinero y tiene contratadada como hostess a una argetina llamada Cecilia que al parecer esta de ilegal en el país.

2/10 Terrible

Albert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El peor hotel no lo recomiendo
Pesimo servicio, nunca limpiaron la habitacion, el encargado del hotel se metia a las habitaciones sin preguntar mientras dormiamos, y muchos detalles mas

10/10 Excellent

Giovani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación para jóvenes
Muy buena ubicación! Cecilia fue super atenta con nosotros y no tuvimos ningún problema al estar hospedados.

2/10 Terrible

JAIME

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concepto bueno. Habitaciones pésimas
Muy mala experiencia. No había la habitación que habíamos reservado y nos dieron una más grande que nos cambiaron al día siguiente La cual estaba muy descuidada y muy sucia y olían horrible las tuberias

6/10 Okay

Boris Reyna, Panamá

Liked: Cleanliness, staff & service, room comfort
Experiencia Agri/Dulce
Yo hice mi reservación en línea, y ahí dice que tenía hasta las 7p.m. para hacer el check-in. Resulta que llegué a las 6:30p.m. y ya le habían dado mi habitación a otra persona. Tuve que esperar que llegara un señor llamado Gerardo quién me empezó a decir que él iba a tener que pagar de su bolsillo la diferencia y hacerme upgrade de habitación para "respetar mi reserva". Yo le dije que inclusive había enviado un mensaje al hotel diciendo mi hora de llegada. Después de casi 30 minutos finalmente me dieron una habitación por una noche, mejor que la que yo había pagado. Esa estuvo muy bien. Al día siguiente fue todo un suplicio cambiarme de habitación. Cerca de otros 40 minutos esperando cual desamparado en el lobby a que llegara éste personaje a ubicarme en otra habitación. Quedé pagando una parte en tarjeta de crédito y otra parte en efectivo directo a él. La segunda habitación era un desastre, tenía luces quemadas, donde se colocaba el papel higiénico se estaba cayendo, el techo con mal acabado, etc. Por el lado plus, excelente piscina (aunque no la usé) y gran ubicación.