The room was so fancy, beautiful, clean, cozy, quiet and peaceful. The elevator was confusing to work, but I am technologically illiterate so that was a me problem. Parking was tricky, I self parked and there is no elevator to the hotel from the garage so I had to carry my luggage from the garage to the hotel four flights as the casino doesn't allow luggage inside. Every staff I encountered were very helpful and kind. Just wanted to note for future guests, it is free valet parking for all guests so you do not need to self park. There was a gentleman attendant at breakfast who was very friendly and welcoming. There was a housekeeper who asked how my stay was,and thanked me for my stay. Very good staff, beautiful hotel with views of some of Pittsburgh's hills.