2/10 Terrible
Kelly
Aug 11, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
WORST HOTEL/B&B EXPERIENCE EVER IN MY LIFE!!!! DON’T STAY AT THE B&B WINDOW TO THE TOWER IN PISA. No one to let you in. Then they see you in their reception camera and tell you with a Google translate app to leave until 2 pm. We arrived in Pisa at 11:30 and just wanted to leave our luggage in a safe place. They do NOT speak English at all when the description on Expedia says they do. They said with Google translate about 3 times “Leave now- you entered without authorization”. Just wanted to leave the luggage. Tried calling and they hung up on us three times. Seemed like more steps to get to the room than there were to climb the Leaning Tower of Pisa. Only two towels in the quadruple room. No breakfast available like the the description on Expedia. They are running the B&B illegally by not getting our passport pictures and leaving a note to leave cash but the wrong amount! They are pocketing the tax money! Second queen bed is a pull out couch and the most uncomfortable bed my son has ever slept in (he only slept for 4 hours) no top sheet or blanket on the couch bed. Shower broken and extremely small. Left us with 1/2 roll of toilet paper for 4 people! Hot room. Disgusting kitchen. There are more negative things to say but you get the idea. I’m getting my money back from Expedia. This place should NOT be on there website. Horrible experience.
Kelly
Stayed 1 night in Aug 2024