They put us on the second floor and as soon as we walked in there, there were roaches in the door way, i checked the rest of the room and found a few more roaches in the sink and shower area. They moved us to the 4th floor, that room was roach free. We spent 4 days there and not once did they come clean our room, they will not change your towels unless you ask them, do to them saving on their detergent, and water/electric bill. The pictures online make it look so beautiful and fresh, but the paint is chipped in and around the pool, the place looks run down for being such a popular area to visit in Tennesse.The bedroom wasnt as clean as it should be, the walls had some stains, the curtain rod in the shower was barely hanging on, and the towels were stained. It'll put a roof over your head while on vacation but if you want to feel good while youre not at home i suggest paying a couple dollars extra and staying anywhere else. It served its purpose while i was there but i will not be going back.