I made a reservation for our driver, Normm. Prior to making the booking, I contacted the hotel directly to inquire about truck parking. I advised that our driver would need ample space to park his truck and trailer. The front desk agent said there was parking near Skechers, toward the back of the hotel property. When our driver arrived at the location, he was unable to park the truck safely. He went into the hotel to advise them of his trouble. They were not courteous in cancelling his reservation, they were reluctant to do so. He did not actually stay at the hotel, I created a new reservation at the Budget Inn in Phoenix.