Decided to just book a very short stay via online with my kids. Upon arriving the front office was locked, no problem, I was told by security to call the number on the door. I did 3x and there was no answer. I was allowed to unlock building doors through the website but I wasn’t given a room number which was very confusing. I finally had my call returned 10–15 minutes later and was given my building#, room#, and passcode. When we arrived to our room, it was occupied by another couple who said that their room was changed due to a water leakage in their first room. I had to call the hotel back and they gave us another room. Well, as soon as we entered we noticed some of the dry wall from the top of the window seal had broken off and spread all over the floor. We rarely ever stay at hotels, but even my 10yr old and 8yr noticed how crappy and complicated this experience was. Never booking here again.