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Grand Hyatt Scottsdale Resort

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Hyatt Scottsdale Resort

10 outdoor pools, open 6:00 AM to 11:00 PM, cabanas (surcharge)
Exterior
Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe
Fireplace
Couples treatment rooms, sauna, spa tub, steam room, hot springs

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Parking available
  • Bar
  • Housekeeping
  • Room service

Explore the area

Map
7500 E Doubletree Ranch Rd, Scottsdale, AZ, 85258
  • McCormick Ranch Golf Club
    4 min drive
  • Alto ristorante e bar
    1 min walk
  • Priest Dr - Washington Station
    17 min drive
  • Scottsdale, AZ (SCF)
    13 min drive

Room options

View all photos for Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed

  • 400 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Mountain View

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Mountain View

  • 400 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Mountain View

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Mountain View

  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Palm)

Suite (Palm) | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite (Palm)

  • 650 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Signature)

Suite (Signature) | Living area | 65-inch LED TV with digital channels, TV, first-run movies

Suite (Signature)

  • 1194 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Fountain Court)

Suite (Fountain Court) | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite (Fountain Court)

  • 872 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Patio (with Firepit)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Patio (with Firepit)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible, Bathtub

  • 400 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Shower)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible (Shower)

  • 400 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Hospitality)

Suite (Hospitality) | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite (Hospitality)

  • 900 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds

  • 391.4 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room (Casita)

Room (Casita) | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room (Casita)

  • 1209.8 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room (2 Queen Beds with Sofa bed)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room (2 Queen Beds with Sofa bed)

  • 490 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Courtyard View

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Courtyard View

  • 400 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Courtyard View

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Courtyard View

  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Scottsdale

Located in Scottsdale (Gainey Ranch), Grand Hyatt Scottsdale Resort is within a 10-minute drive of OdySea Aquarium and Kierland Commons. .This golf resort is 4.4 mi (7.1 km) from Talking Stick Resort Casino and 5 mi (8 km) from Scottsdale Fashion Square.
View more Resorts in PhoenixOpens in a new window

What's nearby

  • OdySea Aquarium - 6 min drive
  • Kierland Commons - 7 min drive
  • Talking Stick Resort Casino - 8 min drive
  • Scottsdale Fashion Square - 8 min drive
  • Camelback Mountain - 13 min drive

Getting around

  • Phoenix Sky Harbor Intl. Airport (PHX) - 22 min drive

Restaurants

  • ‪Dairy Queen - ‬2 min drive
  • ‪Village Tavern - ‬8 min walk
  • ‪Pomo Pizzeria Napoletana - Scottsdale - ‬9 min walk
  • ‪Panera Bread - ‬11 min walk
  • ‪Famous 48 - ‬8 min walk

About this property

Grand Hyatt Scottsdale Resort

Luxury Scottsdale resort in Gainey Ranch with 4 restaurants
Grand Hyatt Scottsdale Resort offers 496 accommodations with laptop-compatible safes and complimentary bottled water. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 65-inch LED televisions come with premium digital channels, first-run movies, and pay movies. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and microwaves can be requested.

A health club and complimentary bicycles are featured at the resort. 10 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Avania has 19 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open select days. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Stay in one of 496 guestrooms featuring LED televisions. Your pillowtop bed comes with Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 10 outdoor swimming pools, 2 spa tubs, and a health club. Additional amenities at this resort include complimentary wireless internet access, concierge services, and a hair salon.
Grab a bite at Sandbar, one of the resort's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 4 bars/lounges or 2 poolside bars. Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Scottsdale? This resort has 90000 square feet (8361 square meters) of space consisting of a conference center and 48 meeting rooms.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Grand Hyatt Scottsdale Resort has 4 restaurants on site.
Sandbar - This restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.
H2Oasis - This restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.
Canyon Market - Onsite café. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Croatian, English, Filipino, French, Hindi, Italian, Russian, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, uncovered valet parking on site (USD 35 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 11.50 to 23.50 for adults and USD 4.50 to 9.50 for children
  • 2 poolside bars
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • Canyon Market
  • H2Oasis
  • Sandbar

Things to do

  • 10 outdoor pools
  • 2 spa tubs
  • 27-hole adjacent golf course
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Health club
  • Mini golf
  • Pro golf lessons
  • Pro golf shop
  • Rock climbing
  • Shopping
  • Tennis
  • TV in common areas
  • Waterslide

Family friendly

  • 10 outdoor pools
  • Children's pool
  • Fenced pool
  • Free crib
  • Lifeguards on site
  • Microwave on request
  • Mini golf
  • Mini-fridge
  • Pool gate
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 48 meeting rooms
  • Conference center (90,000 square feet of space)

Outdoors

  • Beach towels
  • Garden
  • In a nature reserve
  • On a lake
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open select days
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch LED TV with premium digital channels
  • First-run movies
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Microwave on request
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per accommodation, per night
  • Resort fee: USD 57.01 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • In-room bottled water
  • In-room coffee
  • Phone calls
  • Pool access
  • Shuttle service
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 11.50 to 23.50 for adults, and USD 4.5 to 9.5 for children
  • Uncovered valet parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 150 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • In-room microwave fee: USD 25 per night
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Pool access available from 6:00 AM to 11:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Gainey Ranch Hyatt Scottsdale
Hyatt Gainey Ranch Resort
Hyatt Gainey Scottsdale
Hyatt Regency Gainey Ranch
Hyatt Regency Gainey Ranch Scottsdale
Hyatt Regency Resort Gainey Ranch
Hyatt Regency Scottsdale Gainey Ranch
Hyatt Regency Scottsdale Resort Gainey Ranch
Hyatt Resort Gainey Ranch
Scottsdale Hyatt Regency
Gainey Ranch
Gainey Ranch
Hyatt Gainey Ranch Resort
Hyatt Regency Scottsdale Resort Spa at Gainey Ranch
Hyatt Regency Scottsdale Gain
Grand Hyatt Scottsdale
Grand Hyatt Scottsdale Resort Resort
Grand Hyatt Scottsdale Resort Scottsdale
Grand Hyatt Scottsdale Resort Resort Scottsdale
Hyatt Regency Scottsdale Resort Spa at Gainey Ranch

Grand Hyatt Scottsdale Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 591 out of 1001 reviews" "
Rating 8 - Good. 209 out of 1001 reviews" "
Rating 6 - Okay. 102 out of 1001 reviews" "
Rating 4 - Poor. 58 out of 1001 reviews" "
Rating 2 - Terrible. 41 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Costruction starting at 5:30 am. Not good!
Stayed 2 nights in Sep 2024

6/10 Okay

John

When the renovation is done I am sure it will be lovely. That being said, it is undergoing MAJOR renovation. They really should at least alert guests through email when they book. The pool area and rooms are mostly done, but the rest of the hotel looks like a construction zone. At the very least give a credit, or rooms should be steeply discounted. I almost booked JW Desert Ridge since the prices were basically the same, but Hyatt was closer to my plans. Wishing now I would have just booked JW. It should however be noted that all of the staff was wonderful! It must be difficult for them to do their jobs in a construction zone.
Stayed 2 nights in Sep 2024

6/10 Okay

Steven

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Dont go until renovations are complete
The property was under construction which was more of an inconvenience than we thought it would be. Lots of noise, smells, and detours. No real place to eat on site, that wasn't a meeting room. The staff by the pool was fun. I didn’t expect with the room being 400 a night still that the resort would be so inferior ambiance wise from what it normally is.
Stayed 1 night in Aug 2024

6/10 Okay

Martin

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It was no surprise that stay at a hotel under construction would be a challenge. A little more than expected. Basically guest room was wonderful and the pool. This was my primary reason for the stay. You are welcomed by a desk in the lobby and plywood construction walls everywhere. Travel was challenging, go to elevator 1 to 4 floor, then find a long hall in a maze of halls to elevator 2 to go to your room or lobby. After 4 days I started to remember the route. I did not experience a lot of noise, as they just ended the jack hammer stage. This is major Construction, by my observation look at mid November before everything is complete. Room for improvement is signage for canyon market, sign on inside of tinted glass you can see in day time and in a strange location. I did not know until the 4 day they had a sit down Resturant. Same issue no sign. What Hyatt did right, most maids, front desk super nice. Super helpful saved my wife when in evening went to pick up a pizza elevator took her to a construction area and she was lost in total darkness at night. Thank goodness she called from desk and the manage on duty rescued her poor pizzas guy waited 20 minutes for her to get to him. Exceptional employees Aaron at the pool wonderful personally and I going to assume Indian/ Hispanic lady at Canyon Cafe Monday-Wednesday was absolutely wonderful. These 2 people make a difference and made a bad situation a lot better. Hyatt they both deserve a free dinner in your new Resturant
Stayed 5 nights in Aug 2024

6/10 Okay

James

Liked: Staff & service
Disliked: Property conditions & facilities
New pools are fantastic. Remodeled rooms are very nice. Renovation of lobby, restaurants and many hallways were a major inconvenience and unsightly. Basically, a nice pool with a clean room hidden on a construction site.
Stayed 1 night in Aug 2024

10/10 Excellent

Jessica

The staff here went above and beyond for us. This time of year is off-peak so we had the pool complex mostly to ourselves & that was amazing. The food & drinks were delicious, service was impeccable, and our room was very high end with Balmain toiletries. Very pleased!
Stayed 1 night in Aug 2024

6/10 Okay

Harmony

Traveled with partner
Disliked: Amenities
This used to be our favorite resort in Scottsdale. Not sure we'll stay again. First, Expedia listed a room that wasn't even available, so we're chasing a refund for the extra we paid. Second, when we got there the credit card machines weren't working for incidentals, so they asked us to come back the next day, which we had every intention of doing. They called and woke us up the next morning to get credit card information the next morning, and when we didn't answer, they SENT SOMEONE TO OUR ROOM to try and get it. They left a letter asking us to cooperate with them. When we left to get brunch, we gave them a credit card to have on file, like we had intended to the whole time. The hotel is under construction, which is irritating, but will end at some point, so I try not to hold it against them. We did have to go up the elevator to the 4th floor, cross the hotel, and take a second elevator down to the 3rd floor to get to our room, which felt a little extreme, but I could look past that too. The thing that bothered me is that their renovations to "improve" the hotel have included removing all of the best parts of their pool. They used to have these amazing greek style structures and they removed them. Now the pool is only so-so instead of amazing. Our newly renovated room had a throw pillow someone had cut with a knife, and a ring on the table that housekeeping hadn't bothered cleaning. Food was overpriced for the quality. Overall just not a pleasant experience. Staff was great
Stayed 2 nights in Aug 2024

2/10 Terrible

Moana

The renovations was a mess
Stayed 1 night in Aug 2024

2/10 Terrible

Loren

Traveled with family and small children
Liked: Amenities
Pools was excellent for kids, but the bed was uncomfortable, kept waking up from back hurting. For and $300 night resort I figured y’all would have an nice comfortable bed
Stayed 1 night in Aug 2024

10/10 Excellent

Cesar, Romeville

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 5 nights in Aug 2024

10/10 Excellent

Grace

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Joseph, Orland Park

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Renovations without notification when booking.
Stayed 5 nights in Aug 2024

2/10 Terrible

Desiree

Traveled with family
Disliked: Staff & service, property conditions & facilities
Unfortunately this was an awful/terrible experience. The hotel was under major renovation . The hotel smelled and during this time you could hear banging nonstop, smell of paint (had major headaches my entire stay). Guests were coughing in the hallway from the construction. I felt unsafe and have no idea what chemicals my family breathed in during our stay. We couldn’t get to our room multiple times because they would shutdown the elevator and staircase. Couldn’t even bring the car upfront to unload and reload our luggage. There was. Not restaurant, lobby, main bar, gift shop, areas to sit and relax. This hotel should have been “not in service” It was such a bad experience and this is a shame you would subject a family on vacation in this manner. We travel often for my husband job and this was beyond disappointing. I have autoimmune disease and severe asthma unfortunately and this hotel was not idea for my already health issues. This information should have been provided when booking this hotel.
Stayed 3 nights in Jul 2024

4/10 Poor

Yousef

Liked: Cleanliness
Disliked: Property conditions & facilities
Construction was inconvenient. Elevators were down. The hotel was extremely noisy with Children
Stayed 2 nights in Jul 2024

6/10 Okay

robert

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Expedia failed to tell us that the whole hotel was under construction elevators were not working, had to lug all of our luggage up three flights of stairs only banquet halls used as restaurants were open Thankfully pools were in working order and were awesome
Stayed 2 nights in Jul 2024

10/10 Excellent

Marla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Jul 2024

4/10 Poor

Lisa

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel based on an Instagram post I saw about the new renovated pool and all the activities they offered. I knew the property was under some construction, but this was wayyyyyyy more than the company eluded to online. The only elevator in the front wasn’t working so I hiked four flights of stairs to get to my room. The property layout was extremely confusing and the other elevator they had didn’t go to certain areas of the hotel. When the elevator was working it would jolt you when it stopped and at one point I thought I was going to be stuck in the elevator. There was no air conditioning in the elevator or on most of the floors because of all the construction. The ice machine on our floor wasn’t working also. I would not be complaining if I got a discounted rate but these were normal prices for a stay at a hotel under major construction. At the pool on a Saturday, they had cranes moving large pieces of the building in front of us, almost couldn’t hear the music. The lobby bar was a makeshift meeting room. The coffee shop was a makeshift meeting room as well and were unable to make hot lattes due to lack of equipment. I do not believe they should be allowed to have guests with this much renovation going on. I can’t imagine anyone older or with a disability being able to maneuver around the hotel with ease. God forbid there was a fire, we would’ve burned in the building trying to get out!
Stayed 2 nights in Jul 2024

10/10 Excellent

Marla

Stayed 1 night in Jul 2024

2/10 Terrible

Jerry

Stayed 1 night in Jul 2024

2/10 Terrible

Jerry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

4/10 Poor

Sydney

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Had a very poor experience for my anniversary, the property is under heavy construction. It’s very loud and not relaxing. You walk into a construction zone. The hotel should be shut down until the work is complete. It is super inconvenient every time we returned to the hotel we had to walk to the opposite side to get in, take the elevator to the 4th floor walk across take a different elevator to the 3rd floor just to get to our room. The spa is closed the pool is decent, it’s not worth the headache.
Stayed 3 nights in Jul 2024

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Getaway
I really enjoyed this quick getaway. Staff was super nice. We all enjoyed the amenities and slept well. Would stay again.
Stayed 1 night in Jul 2024

10/10 Excellent

Maritza

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and heartwarming, very inviting
Stayed 2 nights in Jul 2024

6/10 Okay

Tarnesha

Liked: Cleanliness, property conditions & facilities, room comfort
My review
Overall, my hotel experience was decent. On the positive side, the front desk and pool staff were fantastic and very accommodating. I really enjoyed my room, which was spacious and lovely. However, there were some drawbacks. The adult pool was quite warm, and I would have preferred a cooler temperature. Additionally, the pool bars could really benefit from having misters to help with the heat; it would make a significant difference. I also wish I had known that the gym and spa were closed for renovations until August, as I might have chosen to reschedule my stay. I faced issues with room service; I tried calling multiple times to order food but received no response, which forced me to eat out during most of my visit. Lastly, the construction noise, especially at 6:30 a.m., was quite bothersome. I would have appreciated being able to sleep in a bit longer. If you're considering booking during the construction period, be aware that the spa and gym will be closed, and there is a lot of ongoing work.
Stayed 3 nights in Jul 2024

8/10 Good

Lindsey

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
We LOVE this hotel BUT it is currently very, very under construction. As of July 2024, the ENTIRE lobby is under construction and completely closed. You have to check in at a make shift lobby, then go up an elevator, over and to another elevator and down to get to the pool. The restaurants are closed and they have one makeshift one in the ballroom area, and a very minimal convenience store. The Jack hammering is loud and impossible not to hear from your room. The wonderful staff did everything they could to make up for it and their attitude and kindness was so impressive given the disruption they have to face. I hope Hyatt is giving them a beach vacation at their property when this is over. I don’t know how the staff is living with it. So if you stay, know that you’re getting pretty much just the pool experience and you’ll lacking any other hotel amenities. They said it should be done by winter 2024.
Stayed 2 nights in Jul 2024