2/10 Terrible
Rachael
Nov 24, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This stay had a horrible start. This is where I stay when I go to the area because I know the reputation and experiences that I have had with this hotel. So I know that this is probably an isolated case however it needs to be heard. After we registered at the counter and we’re given our keys to our room, we went upstairs and open the door to our room to find another family and all of their clothes all over the place beds messed up clearly occupied. And to have people walk into your room who were giving a key to your room is humiliating, scary, and takes your breath away. These are the type of situations where someone can get hurt. We were mortified and went down to the counter to let the lady know that we were given keys to an occupied room. Her response was, oh housekeeping, told me that they had cleaned all the rooms. I told her it wasn’t a matter of housekeeping, cleaning all the rooms, this room was still occupied with the family. She nonchalantly changed out the keys and didn’t seem to be as modified as we were. But in her defense, she didn’t experience what we had just experienced. I tried to call the general manager at the hotel a few days ago, and still hadn’t gotten a response back yet. This was an extremely dangerous l and puts the residence at this hotel in jeopardy not to mention their belongings, wallets, clothing, everything of value could be stolen. And at the highest regard is human safety.
Rachael
Stayed 2 nights in Nov 2025