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Poulo Wai Hotel and Apartment

4.0 star property

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Photo gallery for Poulo Wai Hotel and Apartment

Outdoor pool, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
Rooftop terrace
Rooftop terrace
Rooftop terrace
Front of property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Breakfast available
  • Spa
  • Gym

Explore the area

Map
#71-73, Street 174, Sangkat, Phsar Thmey III Khan Doun Penh, Phnom Penh, 12208
  • Central Market
    ‪7 min walk‬
  • Royal Palace
    ‪10 min walk‬
  • Phnom Penh Night Market
    ‪2 min drive‬
  • Phnom Penh (PNH-Phnom Penh Intl.)
    ‪28 min drive‬

Room options

View all photos for Deluxe King Bed

Deluxe King Bed | Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

Deluxe King Bed

  • 280 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite

Family Suite | Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

Family Suite

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Landmark King Bed

Landmark King Bed | Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

Landmark King Bed

  • 431 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Executive

One Bedroom Executive | Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

One Bedroom Executive

  • 484 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Executive

Studio Executive | Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

Studio Executive

  • 484 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

Executive Suite, 1 King Bed

  • 538 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Twin Room, Multiple Beds

Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

Executive Twin Room, Multiple Beds

  • 538 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for Landmark King Bed with Balcony

Landmark King Bed with Balcony | Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

Landmark King Bed with Balcony

  • 431 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Landmark Twin Bed

Landmark Twin Bed | Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

Landmark Twin Bed

  • 431 sq ft
  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Landmark Twin Bed with Balcony

Landmark Twin Bed with Balcony | Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

Landmark Twin Bed with Balcony

  • 431 sq ft
  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Landmark Triple (3 Single Beds)

Landmark Triple (3 Single Beds) | Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

Landmark Triple (3 Single Beds)

  • 431 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

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About the neighborhood

Phnom Penh

With a stay at Poulo Wai Hotel and Apartment, you'll be centrally located in Phnom Penh, within a 10-minute walk of Central Market and Royal Palace. .This spa hotel is 0.8 mi (1.2 km) from Riverside and 0.9 mi (1.4 km) from Independence Monument.

What's nearby

  • Central Market - 7 min walk - 0.4 miles
  • Royal Palace - 10 min walk - 0.6 miles
  • Independence Monument - 17 min walk - 0.9 miles
  • Phnom Penh Night Market - 2 min drive - 1.3 miles
  • Tuol Sleng Genocide Museum - 4 min drive - 1.8 miles

Getting around

  • Phnom Penh Railway Station - 16 min walk
  • Phnom Penh Intl. Airport (PNH) - 28 min drive

Restaurants

  • ‪Kravanh - ‬1 min walk
  • ‪Le Deli Bistro Gourmet - ‬4 min walk
  • ‪Lucky Seven - ‬4 min walk
  • ‪D'Wau Restaurant - ‬4 min walk
  • ‪D'wau Restaurant @ New York hotel - ‬4 min walk

About this property

Poulo Wai Hotel and Apartment

Hotel with 4 restaurants, a quick walk to Central Market
Poulo Wai Hotel and Apartment offers 196 air-conditioned accommodations with minibars and safes. Tempur-Pedic beds feature Egyptian cotton sheets and premium bedding. 43-inch Smart televisions come with cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and bidets.

This Phnom Penh hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free long-distance calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Airavata Spa has 6 treatment rooms. Services include massages and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 196 air-conditioned rooms featuring minibars and Smart televisions. Your Tempur-Pedic bed comes with Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages and body treatments. You can take advantage of recreational amenities such as an outdoor pool, a hot tub, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at Poulo Wai Restaurant, one of the hotel's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Phnom Penh? This hotel has 1464 square feet (136 square meters) of space consisting of a conference center and 4 meeting rooms. For a surcharge, guests may use a shuttle from the airport to the hotel (available 24 hours) and a train station pick-up service.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Poulo Wai Restaurant - This restaurant serves breakfast, lunch, and dinner.
Piano Café - This coffee shop serves light fare only. Open daily.
White Lounge Restaurant & - This rooftop bar serves dinner and light fare. Guests can enjoy alfresco dining (weather permitting).
Room service (during limited hours) is available.

Languages

English, Khmer, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour airport pick-up shuttle on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Bus station shuttle (surcharge)
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 12 for adults and USD 6 for children
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Piano Café
  • Poulo Wai Restaurant
  • White Lounge Restaurant &

Things to do

  • Art gallery
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Laundry facilities
  • Musical instrument
  • Outdoor pool
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business center
  • Computer station
  • Conference center (1,464 square feet of space)

Outdoors

  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (68 inch wide door)
  • Front entrance ramp
  • Grab bar in shower (34 inches high)
  • Handrails in stairways (38 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Locally-owned and organized tours and activities

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Tempur-Pedic mattress

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with cable channels

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free long-distance calls
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 12 for adults and USD 6 for children
  • Airport shuttle fee: USD 25 per vehicle (maximum occupancy 4)
  • Airport shuttle fee per child: USD 25 (from 4 to 13 years old)
  • A late check-out fee will be charged
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property is professionally cleaned

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Poulo Wai And Phnom Penh
Poulo Wai Hotel Apartment
Poulo Wai Hotel and Apartment Hotel
Poulo Wai Hotel and Apartment Phnom Penh
Poulo Wai Hotel and Apartment Hotel Phnom Penh

Poulo Wai Hotel and Apartment Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 101 out of 154 reviews
Rating 8 - Good. 36 out of 154 reviews
Rating 6 - Okay. 11 out of 154 reviews
Rating 4 - Poor. 3 out of 154 reviews
Rating 2 - Terrible. 3 out of 154 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

TAY SHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Sam, Anchorage

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hit and miss on hot water in room. Bugs in the bathroom sometimes
Stayed 3 nights in Dec 2024

8/10 Good

ilidio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, friendly staff. Prices around are slightly higher.
Stayed 1 night in Dec 2024

8/10 Good

Lynn

Traveled with partner
Room was well appointed and had everything required, but, very hard bed.
Stayed 3 nights in Nov 2024

8/10 Good

Boye Gustav

Liked: Cleanliness, property conditions & facilities, room comfort
Great value for money
Some struggle with check in as reception had put hotels orders in folder with bookinfs orders but was quickly sorted. My company was a local friend, so every evening it was a struggle to leave id cards and so forth even it was the same friend every day.. Great location and easy access to most things.
Stayed 3 nights in Nov 2024

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, just 20 mins walk to the main city tourist spots. Excellent breakfast, very fresh. Good bedroom. Fabulous view from the top bar. Restaurant food was good.
Stayed 4 nights in Nov 2024

10/10 Excellent

ROLANDO

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Accessible to Central Market.
Stayed 2 nights in Nov 2024

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a good stay
Great stay. It's right where everything is in town. The facilities are nice and the staff is helpful. The hot water in the showers were kind of bad and it took a long time to get any hot water.
Stayed 3 nights in Nov 2024

8/10 Good

SAIMAN S

Stayed 5 nights in Oct 2024

8/10 Good

Satoru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Danny, Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely worth the money
Amazing hotel and staff. I thought the bed was a little hard. The family suite did not have a microwave in the kitchenette as shown on Expedia. When I asked for one I finally got one on our last night. The water in the shower was always too hot or too cold. Never comfortably warm for very long. The view from the balcony was not impressive and nothing like the pictures on the website. Despite my small complaints the hotel was wonderful and the cost was very competitive. I would come back but would choose a different room.
Stayed 5 nights in Oct 2024

10/10 Excellent

TAY SHAN

Stayed 2 nights in Oct 2024

8/10 Good

Felicity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant Phnom Penh central hotel
Very pleasant hotel in central Phnom Penh with a great view of the city from the rooftop bar. Nice food, good breakfast selection and dinner menu. Very courteous staff. Easy access to the city using the local tuk-tuks. Pool was a little chilly.
Sunset on the Mekong / Tonle Sap River convergence
Stayed 3 nights in Sep 2024

8/10 Good

vigier

Traveled with group
Liked: Property conditions & facilities
Bon hotel
Bon emplacement bon service Petit déjeuner moyen Problème de pression d’eau dans étages élevés
Stayed 2 nights in Oct 2024

8/10 Good

Karyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our experience checking in - facility was beautiful and staff were helpful. Our room was very well appointed and the rooftop bar was great. Slightly annoying check out procedure - we had an early bus to catch, but they had us wait around, I think while they checked our room? The neighbourhood lacked a bit of life, as well, and felt slightly seedy. No issues with noise, though, and we felt very safe and welcome in the hotel. Would stay again.
Stayed 1 night in Oct 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

TAY SHAN

Stayed 4 nights in Sep 2024

2/10 Terrible

christopher

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

JOHN-ANDREW, Plumas Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

MASAHIRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
これまでプノンペンとシェムリアップの色々なホテルに滞在してきましたが、全てにおいて断トツNo.1でした！ まず、スタッフ全員がとても親切・丁寧で、とても感動しました。また、スパが50%オフということでアロマオイルコースを利用しましたが、技術がとても素晴らしく、プノンペンに訪れる際はまた利用したいと思いました。 また、ホテルの周辺は深夜になっても営業しているレストランが多く、たまたま入ったレストランはリーズナブルでどのメニューも美味しく、滞在中何度も通いました。
Stayed 1 night in Sep 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
empathy, thought and training required.
I have stayed several times at this hotel as it is convenient for the area, facilities are ok but hospitality staff and training need to be improved starting with the management / admin staff that use the breakfast area every morning without any acknowledgement of the paying guests supplementing their salary - a simple smile and hello goes a long way! It is unlikely I will be staying again due to an incident where I was sick (food poisoning) on day of checking out, while checking out and waiting for taxi, I asked for a bottled water, which resulted in reception manager giving a bunch of excuses. I walked away, there will be no future business from me or my clients!! Phnom Penh now has so many choices.
Stayed 4 nights in Aug 2024

10/10 Excellent

Tracy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Cannot fault. Staff were excellent. Room was clean and comfortable.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jutta

Traveled with partner
Liked: Amenities, property conditions & facilities
Staff was super friendly
Stayed 3 nights in Jul 2024