I booked a OCEAN VIEW room for three nights in July. Room I selected was two queen beds for my wife, myself and my son (14). Got a room at the back of the property, were you could technically see the ocean if you kind of leaned out a little you could see it, 300-400 meters away. The check in is listed as NOON on the website and when we arrived at 12:30, we were told that check in is 2pm, even when we showed our reservation listing noon as the time, and showed them their own website still listed noon as check in, they didn’t care. We were placed in the rear tower of the resort because the front tower is reserved for tour buses of people that come for a day and more to the next stop the next.
Room was three single beds harder than rock, a/c that barely works and a TV that would work for a little, then not work for another day or so.
Pool was nice. Beach is awesome. Staff semi rude to full on “fire this one now” rude.
Stayed here three years ago and it was 5 stars. Not that way anymore.
Will NOT be choosing this place ever again.