2/10 Terrible
James
Sep 15, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very difficult to get to with a car. Hotel being renovated - staff are clearly stressed and irritated. Reception staff were very pleasant when we had some problems. The temporary entrance feels very unsafe at night due to the volume of homeless people and even human excrement on the street.
No one serviced our room in the time we were there - had to ask on both evenings, having been out all day, for new towels. These were given with no apology or explanation.
By the second night we were concerned it was because we were an LGBT couple and the people servicing the rooms didn’t want to service our room? We called reception and they said they would investigate and it was their problem. We left the hotel the next day feeling very uneasy.
Room was very tired - scratches in the paintwork, and our sink was broken on arrival (jammed closed) Maintenance did come and fix it when asked.
Don’t come here just now wait until the renovation is complete - the location is very central for lots of things to see, and the public transport is excellent from this location.
James
Stayed 3 nights in Sep 2024