2/10 Terrible
Leslie
Traveled with group
Sep 23, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never stay here again. It looks so nice from the lobby, but then you go up to your room and its disgusting. The bed was dirty, the room had leftover articles from past guests (like their dirty socks), the bathtub wasn't clean and the water sprayed everywhere. The floor was ripped and torn, the bedskirts were stained and torn. The bed was uncomfortable. And the room was so noisy. It sounded like elephants were throwing a party above my head and you could hear the music from the lobby bar downstairs. The aircon didn't work so the room was stuffy, you couldn't open the windows for risk of someone coming in your room! the corridor to the room was full of filthy carpeting, cracked or broken furniture, and the ceiling had brown water stains all over it. I definitely wouldn't rate this a 4-star hotel. Plus, I tried to arrange for a shuttle by messaging the hotel and also calling them, and they said they had no shuttle so we had to figure out how to take the bus there. and then when we check-in they show a shuttle schedule and say, of course we have a shuttle. Overall terrible experience.
Leslie
Stayed 1 night in Sep 2024