4/10 Poor
Amanda, Discovery Bay
Traveled with family
Aug 18, 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
This hotel has a nice, beach vibe unexpected at an airport hotel. There are classic games and activities dotted around the first level, ie: bocce ball, air hockey, ping pong, foosball, etc. A nice bar and comfortable indoor/outdoor seating. The gentlemen staffing the reception desk are wonderful.
However:
1. Beware of breakfast.
Just because you’ve paid for it doesn’t mean you can eat it wherever you like, I discovered. The hostess looked at me with pure disgust when I suggested taking my plate to my room so I could continue getting ready for my 14-hour flight. Considering the hotel provides breakfast by Room Service daily, this seems not worth arguing over, nor worth losing a new customer.
2. The on-site shuttle is A Not-on-site-TRAIN.
IT IS EASILY 0.5 km from the hotel and not clearly marked. If you stay here thinking it might be a smart location with heavy luggage and accessible walking distances, you’ll feel bamboozled like
Takeaways: Don’t buy the breakfast if you have an early to mid AM flight to catch LOL (at an airport hotel) - it means breakfast in their dining room only. My mistake…there was no No food, heavy bags, a long walk, and the telephone in the room did not work
Amanda
Stayed 1 night in Aug 2024