Horrible stay, claim they are a 5 star, they are a 3 at best!
Dirty everwhere, stained bedding, towels, hallway carpets, really unkept.
Tiny flea like bugs in room, leaking shower, leaking air con unit i could go on.
Food AWFUL not 5 star, bad quality, choice and salad for example just sits out for not in refrigerator unit at all.
Staff so bad!! Did not help at all, only suggestion from them was we can eat at the a la cartes more than once per week, i did not accept this at all!!!
Even customer relationship person admitted its no way a 5 star hotel and suggested “next time” we stay at hotel annabelle which we stayed at 10 years ago and it was stunning!