As a first-time visitor to Palermo, Sicily, Italy in general, I feel we really lucked out finding this place. The place was beautiful - restored, 300-year-old building with updated facilities retained every bit of charm but added its own personality. It was comfortable and accommodating - wifi, twin sinks, king bed, full-length mirrors, balcony, towel warmer (!!!), off-street parking, etc.. We had a little trouble finding the place, but that was probably because I drove and GPS was not terribly helpful with all those tiny side streets. David, however, was a lifesaver! I called him in a panic and he directed us in, waited outside for us, then carried our bags - easily 80 lbs. - up 3 flights of stairs to our rooms and treated us to some incredible fresh-squeezed juice. He was super helpful, gave suggestions, marked our maps for us, and was just attentive enough without being overbearing. My only regret - we should have had breakfast every day!!! We only had it our last day, and it was FANTASTIC. Coffee, bread, yogurt, cheese, sliced meats, eggs, oranges, pastries - much coming from the 'biologic' coop near his home outside of town. The location was ideal, too. Anything you could want to find was within a 15-minute walk.