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Room type Options Nightly price Book
Superior Double Room
344 square feet
2 Double Beds
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Other room types
Junior Double Room
344 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Deluxe Suite
538 square feet
1 King Bed and 2 Double Beds
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price

Get an overview of this hotel
Family-friendly hotel with bars and spa services

Popular property highlights

Free self parking
Free WiFi
Business center
Laundry facilities
Smoke-free property

Located in Palenque, Hotel Ciudad Real Palenque is within a 10-minute drive of Misol-Ha Waterfalls and Palenque Archaeological Zone. This family-friendly hotel is 19 mi (30.5 km) from Cascadas de Roberto Barrios.

Make yourself at home in one of the 72 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Enjoy recreational amenities such as an outdoor pool and a waterslide. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and wedding services.

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 7 AM to noon for a fee.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Palenque? This hotel has 3100 square feet (288 square meters) of space consisting of conference space and 3 meeting rooms. Free self parking is available onsite.

Languages Spoken

  • English

Show all languages

Hotel Amenities

Hotel Amenities

In addition to a children's pool, Hotel Ciudad Real Palenque provides a waterslide and an outdoor pool. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Wireless Internet access is complimentary.

Business amenities at this 3.5-star property consist of a business center, 3 meeting rooms, and coworking spaces. Event facilities measuring 3100 square feet (288 square meters) include conference space. This family-friendly hotel also offers spa services, a terrace, and gift shops/newsstands. Complimentary uncovered self parking is available on site.

Hotel Ciudad Real Palenque is a smoke-free property.

  • Tile flooring in public areas
  • Waterslide
  • Coworking spaces
  • Gravel flooring in public areas
  • Cobblestone flooring in public areas
  • Number of outdoor pools - 1
  • Number of bars/lounges - 2
  • Number of poolside bars - 1
  • Number of swim-up bars - 1
  • Stairwell handrail height (inches) - 43
  • Stairwell handrail height (centimeters) - 109
  • 24-hour front desk
  • Conference space
  • Business center
  • Uncovered parking
  • Meeting rooms
  • Year Built - 1994
  • Free self parking
  • Nature reserve
  • Dry cleaning/laundry service
  • Free WiFi
  • Smoke-free property
  • Children's pool
  • Conference space size (meters) - 288
  • Spa services on site
  • Number of meeting rooms - 3
  • Terrace
  • Luggage storage
  • Free RV, bus, truck parking
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • Conference space size (feet) - 3100
  • Fully fenced
  • Gift shops or newsstand
  • Ballroom
  • Banquet hall
  • Reception hall
  • Laundry facilities
  • Total number of rooms - 72
  • Television in common areas
  • No accessible shuttle
  • Number of floors - 3
  • Number of buildings/towers - 2
  • Wedding services
  • Garden
  • Outdoor furniture
  • Number of accessible parking spaces 1

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Waterslide
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Spanish

Parking

Free self parking , Free RV, bus, truck parking

Room Amenities

Hotel Ciudad Real Palenque offers 72 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to balconies. 42-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Palenque hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Air conditioning
  • Room service (limited hours)
  • Television
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Balcony
  • Desk
  • Iron/ironing board (on request)
  • Free bottled water
  • Blackout drapes/curtains
  • Shower only
  • In-room safe (laptop compatible)
  • Cable TV service
  • Flat-panel TV
  • Free WiFi
  • TV size: 42
  • TV size measurement: inch
  • Connecting/adjoining rooms available
  • Free cribs/infant beds
  • Towels provided
  • Bedsheets provided
  • Number of bathrooms - 1
  • Number of beds 2
  • Soap
  • Shampoo
  • Toilet paper
  • Window screens
  • Streaming services
  • Laptop-friendly workspace
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Dining table
  • Tile flooring in room

Where to Eat

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and noon.

Las Palmas - This poolside rooftop bar specializes in Mexican cuisine and serves lunch and dinner.

La Terraza - Overlooking the pool and garden, this sports bar specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.

Bambú - Overlooking the pool and garden, this restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Things to Do

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.

  • Deep tissue massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Check-in time ends at anytime

Minimum check-in age is: 18

Check-out

Check-out time is 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Property is cleaned with disinfectant

Contactless check-out is not available

Staff wears personal protective equipment

Protective clothing is not available to guests

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Property does not follow sanitization practices of any association

Staffed front desk

Children stay free - maximum age 12

Social distancing measures are in place

Contactless check-in is not available

No rollaway/extra beds available

No elevators

Property confirms they are implementing enhanced cleaning measures

Smoke detector

Individually-wrapped food options are available

Children stay free

Service animals not allowed

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Number of children who can stay free - 2

Debit cards

Gap period enforced between guest stays - 72 hours

Fees

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 100 to 220 for adults, and MXN 100 to 220 for children
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Ciudad Real Hotel
  • Ciudad Real Palenque
  • Hotel Ciudad Real Palenque
  • Hotel Ciudad Real
  • Ciudad Real Palenque Palenque
  • Hotel Ciudad Real Palenque Hotel
  • Hotel Ciudad Real Palenque Palenque
  • Hotel Ciudad Real Palenque Hotel Palenque

We should mention

Pool access available from 9:00 AM to 9:00 PM.

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

No pets and no service animals are allowed at this property.

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