See all properties

Biwako Ryokusuitei

3.5 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Biwako Ryokusuitei

Deep-tissue massages, Thai massages, facials, reflexology
Property amenity
Koyu Elegant Suite with Semi-Open-Air Private Natural Hot Spring - Non-Smoking | Down comforters, in-room safe, desk, blackout drapes
Koyu Premier Suite with Open-Air Private Natural Hot Spring - Non-Smoking | Bathroom | Free toiletries, hair dryer, slippers, electronic bidet
Free toiletries, hair dryer, slippers, electronic bidet

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Parking included
    Parking included
  • Air conditioning
    Air conditioning

Explore the area

Map
6-1-6 Ogoto, Otsu, Shiga-ken, 520-0101
  • Ogoto Onsen
    2 min walk
  • Saikyoji Temple
    4 min drive
  • Kyu Chikurinin Garden
    5 min drive

Room options

View all photos for Fuga Japanese Style Room with Private Natural Hot Spring Open-Air Cypress Bath - Non-Smoking

Free toiletries, hair dryer, slippers, electronic bidet

Fuga Japanese Style Room with Private Natural Hot Spring Open-Air Cypress Bath - Non-Smoking

  • 366 sq ft
  • Lake view
  • Sleeps 5
  • 5 Twin Futons

View all photos for Koyu Elegant Suite with Semi-Open-Air Private Natural Hot Spring - Non-Smoking

Koyu Elegant Suite with Semi-Open-Air Private Natural Hot Spring - Non-Smoking | Down comforters, in-room safe, desk, blackout drapes

Koyu Elegant Suite with Semi-Open-Air Private Natural Hot Spring - Non-Smoking

  • 581 sq ft
  • Lake view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Biwa No Kaze Japanese Style Triple Room with Natural Hot Spring Open-Air Bath - Non-Smoking

Biwa No Kaze Japanese Style Triple Room with Natural Hot Spring Open-Air Bath - Non-Smoking | Down comforters, in-room safe, desk, blackout drapes

Biwa No Kaze Japanese Style Triple Room with Natural Hot Spring Open-Air Bath - Non-Smoking

  • 538 sq ft
  • Lake view
  • Sleeps 3
  • 3 Large Twin Beds

View all photos for Yuuga Japanese Style Room with Semi-Open-Air Private Natural Hot Spring - Non-Smoking

Yuuga Japanese Style Room with Semi-Open-Air Private Natural Hot Spring - Non-Smoking | Down comforters, in-room safe, desk, blackout drapes

Yuuga Japanese Style Room with Semi-Open-Air Private Natural Hot Spring - Non-Smoking

  • 366 sq ft
  • Lake view
  • Sleeps 5
  • 5 Twin Futons

View all photos for Manyo Japanese Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

Manyo Japanese Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking | Down comforters, in-room safe, desk, blackout drapes

Manyo Japanese Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

  • 861 sq ft
  • Lake view
  • Sleeps 7
  • 7 Twin Futons

View all photos for Ao No Syou Standard Twin Room - Non-Smoking

Ao No Syou Standard Twin Room - Non-Smoking | Down comforters, in-room safe, desk, blackout drapes

Ao No Syou Standard Twin Room - Non-Smoking

  • 237 sq ft
  • Partial lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Biwa No Kaze Japanese Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

Biwa No Kaze Japanese Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking | Bathroom | Free toiletries, hair dryer, slippers, electronic bidet

Biwa No Kaze Japanese Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

  • 538 sq ft
  • Lake view
  • Sleeps 5
  • 5 Twin Futons

View all photos for Yuuga Japanese-Western Style Room with Private Natural Hot Spring Semi-Open-Air Bath - Non-Smoking

Free toiletries, hair dryer, slippers, electronic bidet

Yuuga Japanese-Western Style Room with Private Natural Hot Spring Semi-Open-Air Bath - Non-Smoking

  • 366 sq ft
  • Lake view
  • Sleeps 4
  • 2 Large Twin Beds OR 2 Twin Futons

View all photos for Fuga Japanese-Western Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

Fuga Japanese-Western Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking | View from room

Fuga Japanese-Western Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

  • 366 sq ft
  • Lake view
  • Sleeps 4
  • 2 Large Twin Beds OR 2 Twin Futons

View all photos for Koyu Premier Suite with Open-Air Private Natural Hot Spring - Non-Smoking

Koyu Premier Suite with Open-Air Private Natural Hot Spring - Non-Smoking | Down comforters, in-room safe, desk, blackout drapes

Koyu Premier Suite with Open-Air Private Natural Hot Spring - Non-Smoking

  • 775 sq ft
  • Lake view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for AO No SYOU Deluxe Twin Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

AO No SYOU Deluxe Twin Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking | Down comforters, in-room safe, desk, blackout drapes

AO No SYOU Deluxe Twin Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

  • 344 sq ft
  • Lake view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Biwa No Kaze Japanese-Western Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

Free toiletries, hair dryer, slippers, electronic bidet

Biwa No Kaze Japanese-Western Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

  • 538 sq ft
  • Lake view
  • Sleeps 5
  • 2 Large Twin Beds OR 3 Twin Futons

View all photos for Biwa No Kaze Japanese Style Twin Room with Natural Hot Spring Open-Air Bath - Non-Smoking

Down comforters, in-room safe, desk, blackout drapes

Biwa No Kaze Japanese Style Twin Room with Natural Hot Spring Open-Air Bath - Non-Smoking

  • 538 sq ft
  • Lake view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Twin Room, Bathtub, Partial Lake View (Tsukiyomi Japanese Twin Room)

Standard Twin Room, Bathtub, Partial Lake View (Tsukiyomi Japanese Twin Room) | Down comforters, in-room safe, desk, blackout drapes

Standard Twin Room, Bathtub, Partial Lake View (Tsukiyomi Japanese Twin Room)

  • 366 sq ft
  • Partial lake view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Biwa no Kaze Japanese style 3 beds with open-a

Down comforters, in-room safe, desk, blackout drapes

Biwa no Kaze Japanese style 3 beds with open-a

  • Sleeps 3
  • 3 Twin Beds

View all photos for Huuga Japanese Western Style Room With Open Air Bath

Down comforters, in-room safe, desk, blackout drapes

Huuga Japanese Western Style Room With Open Air Bath

  • Sleeps 4
  • 3 Twin Futons and 2 Twin Beds

View all photos for Ao No Syou Deluxe Twin Room with Open Air Bath Non smoking

Down comforters, in-room safe, desk, blackout drapes

Ao No Syou Deluxe Twin Room with Open Air Bath Non smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room, Bathtub, Partial Lake View (Tsukiyomi Japanese Twin Room)

Down comforters, in-room safe, desk, blackout drapes

Standard Twin Room, Bathtub, Partial Lake View (Tsukiyomi Japanese Twin Room)

  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Huuga Japanese Style Room with Open Air Bath

View from property

Huuga Japanese Style Room with Open Air Bath

  • Sleeps 5
  • 5 Twin Futons

View all photos for Yuuga Japanese Style Room With Open Air Bath

Dining

Yuuga Japanese Style Room With Open Air Bath

  • Sleeps 5
  • 5 Twin Futons

View all photos for Biwa No Kaze Japanese Western Style Room with Open Air Bath

Down comforters, in-room safe, desk, blackout drapes

Biwa No Kaze Japanese Western Style Room with Open Air Bath

  • Sleeps 7
  • 2 Twin Beds and 5 Twin Futons

View all photos for Biwa No Kaze Japanese Style Room with Open Air Bath

Dining

Biwa No Kaze Japanese Style Room with Open Air Bath

  • Sleeps 5
  • 5 Twin Futons

View all photos for Biwa No Kaze Japanese Western Style Room with TV in Open Air Bath

Down comforters, in-room safe, desk, blackout drapes

Biwa No Kaze Japanese Western Style Room with TV in Open Air Bath

  • Sleeps 2
  • 2 Twin Beds

View all photos for Ao No Syou Standard Twin Room Non smoking

Down comforters, in-room safe, desk, blackout drapes

Ao No Syou Standard Twin Room Non smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Manyo Japanese Style Room with Open Air Bath

Down comforters, in-room safe, desk, blackout drapes

Manyo Japanese Style Room with Open Air Bath

  • Sleeps 8
  • 8 Twin Futons

View all photos for Luxury Quadruple Room

Down comforters, in-room safe, desk, blackout drapes

Luxury Quadruple Room

  • Sleeps 4
  • 2 Twin Futons and 2 Twin Beds

Comfort Quadruple Room

  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Deluxe Family Room

Dining

Deluxe Family Room

  • Sleeps 5
  • 3 Twin Futons and 2 Twin Beds

Superior Quadruple Room

  • Sleeps 4
  • 2 Twin Futons and 2 Twin Beds
Hot springs
Satoyu Mukashibanashi Yuzanso Ryokan
Pool
Parking included
Free WiFi
Restaurant
4.4 out of 5, Excellent, (247)
The price is $420
per night
$462 total
includes taxes & fees
Dec 6 - Dec 7
Satoyu Mukashibanashi Yuzanso Ryokan

About the neighborhood

Otsu

When you stay at Biwako Ryokusuitei in Otsu, you'll be on the Strip, within a 5-minute drive of Saikyoji Temple and Shozuiji Temple. .This spa ryokan is 2.7 mi (4.3 km) from Ukimido and 9.6 mi (15.4 km) from Enryakuji Temple.

What's nearby

  • Ogoto Onsen - 2 min walk - 0.2 miles
  • Saikyoji Temple - 4 min drive - 2.2 miles
  • Ukimido - 5 min drive - 2.7 miles
  • Biwako Valley Ski Resort - 15 min drive - 11.5 miles
  • Enryakuji Temple - 19 min drive - 9.6 miles

Getting around

  • Ogotoonsen station - 17 min walk
  • Kansai Intl. Airport (KIX) - 108 min drive

Restaurants

  • ‪伊予製麺雄琴店 - ‬19 min walk
  • ‪麺屋聖〜kiyo〜 - ‬13 min walk
  • ‪ガールズファンタジー - ‬5 min walk
  • ‪プルプルネクステージ - ‬8 min walk
  • ‪フォーナイン - ‬9 min walk

About this property

Biwako Ryokusuitei

Lakefront ryokan with area shuttle service and spa services
Biwako Ryokusuitei offers 70 air-conditioned accommodations with safes and slippers. Beds feature down comforters. 50-inch Smart televisions come with digital channels.

Bathrooms include toilets with an electronic bidet, complimentary toiletries, hair dryers, and children's slippers. This Otsu ryokan provides complimentary wired and wireless Internet access. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, Thai massages, and facials. A variety of treatment therapies are provided, including reflexology. Public bath/onsen services include an indoor public bath (no minerals), an indoor mineral hot springs (Japanese-style onsen), and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open 24 hours.
Make yourself at home in one of the 70 air-conditioned rooms featuring Smart televisions. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Pamper yourself with onsite massages and facials. This ryokan also features complimentary wireless internet access and gift shops/newsstands. Guests can catch a ride to nearby destinations on the complimentary area shuttle.
Enjoy a meal at the restaurant or snacks in the ryokan's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 9:00 AM for a fee.
Featured amenities include complimentary wired internet access, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:00 AM.
Biwako Ryokusuitei has a restaurant on site.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free area shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: JPY 2,200 for adults and JPY 2,200 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Kaiseki meal

Things to do

  • Karaoke
  • Library
  • Spa tub

Family friendly

  • Free area shuttle

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • On a lake
  • Terrace

Spa

  • 24-hour public bath
  • Deep-tissue massages
  • Facials
  • Public indoor bath (no minerals)
  • Public indoor mineral hot springs (onsen)
  • Public outdoor bath (no minerals)
  • Public outdoor mineral hot springs (onsen)
  • Reflexology
  • Separate men/women areas in public bath
  • Thai massages
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (35 inch wide door)
  • Handrails in stairways (43 inches high)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Genkan (entryway)
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter

Bathroom

  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

More

  • Air conditioning
  • Desk
  • Geta (wooden sandals)
  • Heating
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7:30 PM
Minimum check-in age: 20

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 2200 for adults and JPY 2200 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards, debit cards, and cash

We should mention

Reservations are required for private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Biwako Ryokusuitei
Biwako Ryokusuitei Inn
Biwako Ryokusuitei Inn Otsu
Biwako Ryokusuitei Otsu
Biwako Ryokusuitei Otsu
Biwako Ryokusuitei Ryokan
Biwako Ryokusuitei Ryokan Otsu

Reviews

8.8

Excellent

Rating 10 - Excellent. 211 out of 373 reviews" "
Rating 8 - Good. 111 out of 373 reviews" "
Rating 6 - Okay. 38 out of 373 reviews" "
Rating 4 - Poor. 7 out of 373 reviews" "
Rating 2 - Terrible. 6 out of 373 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Simeon, Ashtead

Stayed 2 nights in Jul 2024

10/10 Excellent

Viktoriia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Lynda

Stayed 1 night in Jul 2024

10/10 Excellent

Jenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely view from our room. We thoroughly enjoyed the outdoor bath. Buffet breakfast was amazing with a large variety of options. We stayed there for 2 nights and had two different kaiseki meals. We also loved how easy it was to get here from Kyoto station.
Stayed 2 nights in Jun 2024

10/10 Excellent

Derek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't want to leave. Stayed for two nights and wished we had booked for longer. Amazing hospitality and amenities, we had a room with a private bath on the balcony. Kaiseki dinners were fabulous albeit slightly confusing with our minimal Japanese language skills, but the staff went out of their way to explain and help us have a great meal. Breakfasts were also good, and the shuttle bus to and from the train station was much appreciated.
Stayed 2 nights in May 2024

10/10 Excellent

Imogen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing facilities and the staff cannot do enough for you, plus the breakfast buffet is delicious.
Stayed 1 night in May 2024

10/10 Excellent

Jim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location, the dinner kaiseki set was delicious but a little bit expensive. It seems like a lot of locals were fishing at the lake right behind the hotel, so if you fish I'd recommend that you try
Stayed 1 night in May 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Japanese hospitality at its best
From the moment of pickup at the Ogoto Onsen station and dropoff, the service was flawless! Check-in is completed while seated in the lobby (rather than standing in queue) and many of the staff speak multiple languages. While the venue is slightly older, it is beautifully maintained and spotless. The 24 component kaiseki dinner is delicious and cheap considering the variety, gorgeous presentation and flavors. N.B. The kaiseki menu is only available in Japanese and even though I'm bilingual, I had a hard time explaining it for my fellow travellers. Google translator was also perplexed... If you have food restrictions or allergies, kaiseki is NOT for you! The breakfast buffet has lots of variety but some may find the smell of fish quite strong since it's grilled at the table. The onsen was recently renovated and now has new dry barrel sauna with great views. Benefit: it's open 24 hours so I was able to enjoy a private experience multiple times throughout the stay (N.B. the barrel sauna closes at midnight). The staff go out of their way to ensure everyone's comfort even when dealing with cultural differences, language barriers, multiple (sometimes unreasonable) and demands from international (and local) guests. #impressed While there are pricier and more traditional ryokans in Japan, we had a fabulously relaxing time at the Biwako Ryokusuitei and wish we could of stayed longer!
Stayed 1 night in Dec 2023

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Mansel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing stay - a wonderful experience.
Stayed 1 night in Nov 2023

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They provide shuttle bus at the train station. Look for a telephone station near the station exit of the train station. The hotel is very clean and stuff are friendly, and some of them speak English pretty well. Place is relaxing with many facilities, and food is very good. Highly recommended.
Stayed 1 night in Oct 2023

10/10 Excellent

Wong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and onsen
Stayed 1 night in Sep 2023

10/10 Excellent

fan fan

Stayed 1 night in Sep 2023

8/10 Good

Mirjam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at this Hotel was good. Here is for a more romantic getaway or relaxation. Activities around the area are a bit too far from this Hotel and transportation is limited if you don't know the area well.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kar See

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

brendan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was our first ryokan experience and we had an amazing time. The staff, rooms, amenities, and onsen were incredible. Would recommend!
Stayed 1 night in May 2023

10/10 Excellent

Elizaveta

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay if you want to experience staying in a Japanese ryokan with private onsen and kaiseki dinner. Only a short train journey from Kyoto. Customer service was absolutely amazing.
Stayed 1 night in May 2023

8/10 Good

Gina

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property itself is nice and well maintained. Looks a bit dated inside but it is situated in a small town that doesn’t have dining options and the onsen serves dinner and breakfast but no quick dining option for those that don’t want to eat at a formally decided time. So be prepared and bring snacks or eat before your 3pm check in. The happy hour provides 1 wine and non alcoholic beverages and limited snacks. If you want beer you have to pay for it. We had an issue with the vending machine but the staff doesn’t speak English so Google translate was key during that issue. On that note, be sure you bring water because your only option is to buy some from the vending machine. We were able to book massages when we arrived and they were magical. Highly recommend taking part in that service. Massage only offered in the evening so plan accordingly. We wanted to get a foot massage the morning we were leaving but since they don’t offer massage services in the morning we weren’t able to. Definitely with the experience but 1 night was enough for us especially because the food is traditional Japanese meals and we don’t eat all of those items.
Stayed 1 night in Apr 2023

10/10 Excellent

Alan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Biwako is definitely a destination if you want to relax and get away from busy city life. Great views, clean hotel, and staff was friendly, courteous, and super helpful. I unfortunately wasn't able to use the onsen as I have a tattoo that could not be covered up, but I booked it knowing that. If it's small enough to cover, you might be able to use it. Otherwise look into booking a room with the private onsen option. There is a shuttle that will take you to the train station in the morning or you will have to make a bit of a walk there. Overall great stay.
Stayed 2 nights in Mar 2023

10/10 Excellent

Seema

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a great time the baths were so relaxing and the staff was very friendly and helpful! Would definitely go back.
Stayed 1 night in Mar 2023