6/10 Okay
ricky
Traveled with family
Oct 21, 2025
Liked: Cleanliness, room comfort
The family room was small but fine for a quick city break. We really enjoyed the breakfast and the games in reception.
My main gripe was the debolical check in process, not sure if they do the same everyday or we just got unlucky.
We arrived at the hotel at 12.30, asking to leave bags as we know the check in doesn’t start till 4pm.
The staff on the reception were really friendly, checked and said the room wasn’t quite ready but it wouldn’t be too long. We refused waiting and said we would be back later.
We returned about 3pm to be met with different staff who categorically told us we could not check in until 4pm.
Over the next hour (between 3 and 4pm) I watched about 50 people arrive and be told they couldn’t check in until 4pm. They were encouraged to buy a drink at the bar.
In the end we were all held up in the reception with all seats taking and customers getting increasingly frustrated.
Of course when the clock hit 4pm everyone raced to the check in desk where only 2 staff attempted to check us all in. I was near the front but I’d imagine the process for those near the back took close to an hour.
I’m glad they managed to sell a few drinks at the bar (I’m sure that’s what they were aiming for) but for this reason only I won’t stay here again. It’s a shame because it is a nice hotel but it really got my back up!!
ricky
Stayed 3 nights in Oct 2025
