The staff is all very nice and friendly. I had towels when needed for the 4 of us. I did feel that the hotel was not as clean as it could have been. There was dirty hand prints on the walls, the curtains were dirty, the top bead spread was dirty and we noticed a large stain on one of the blankets after we had slept in it all night. The room/bathroom doors are scraped with probably cleaning trollies and one of the rooms we stayed in had marks on the door where the dead bolt had been pulled off and moved and was hardly hanging onto its current position. We had stayed in 2 different rooms throughout our stay and both were pretty much the same condition. one of the rooms had a drawer that wouldnt stay closed and would fully open. The shower in one of the rooms had a nozzle that sprayed 2 different directions, one directly into your face and the other spraying down to the ground. It looks like it was maybe broken as changing the setting position didnt work. Breakfast was disappointing. We have stayed in many hotels for hockey and have never come across one that offers breakfast but had no eggs, bacon or sausage. Waffles was the only warm option. There was options for toast and bagels, muffins, yogurt, fruit and cereal. The pool is rented out daily to swimming lessons, its not a big enough pool to have swimming lessons ontop of the people who have paid s premium for a hotel with a pool. Behind the check in counter had very worn out chairs for their staff to use.