We stayed because of reading 5 star ratings but sadly experienced a week of not being able to use our room’s toilet comfortably.
The Hotel looks very outdated, rooms have been “updated” so they appear somewhat like the pictures but the beds are awful, sheets are very lumpy just as the other reviews stated. There were bed bugs found and roaches in other reviews so we slept hesitantly. The hotel doesn’t do free cleaning or housekeeping, you must pay. Our toilet didn’t work all week, we called the front desk, they’d come and “fix” it then it’d overflow poop. Being Very scared to use restroom all week in our OWN room due to broken toilet was not acceptable. Due to our GoGo- busy schedule of Disney days, we barely were at hotel to switch rooms which was not offered anyhow. I would not stay here if I were handicap as the ELEVATORS were broken, we had to carry luggage three floors up to get to rooms. The area is close to parks which made it easy to get to parks. Sadly, what could have been a wonderful stay based off website and reviews stating “exceptional” was short of the truth. I will say the staff there were kind and doing the best they could possibly do, it’s higher up Sonder Management that needs to fix their Motel. Will NEVER stay again.