I really need a refund because I couldnt even stay in the room the I booked, keys and door were completely locked out, they were able to open the room by 2:00am, I had a tennis match next day, and I was unable to perform, because of lack of sleep, in the morning I tried to do a claim, because it happened the same thing and they said l “talk to expedia”, all I wanted was a solution and they wouldn’t offer it in the morning.