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Gaylord Palms Resort & Convention Center

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Gaylord Palms Resort & Convention Center

Front of property
3 outdoor pools, cabanas (surcharge), pool umbrellas
Interior detail
Exterior
Interior detail

Reviews

8.8 out of 10

Excellent

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Bar
  • Room service
  • Laundry

Explore the area

Map
6000 West Osceola Parkway, Kissimmee, FL, 34746
  • Old Town
    2 min drive
  • Fun Spot America
    3 min drive
  • Celebration Golf Club
    5 min drive
  • Orlando, FL (MCO-Orlando Intl.)
    28 min drive

Room options

View all photos for Room, 2 Queen Beds, Tower

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Tower

  • 410 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Park View, Tower

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Park View, Tower

  • 410 sq ft
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony (Mobility Accessible, Tub)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Non Smoking, Balcony (Mobility Accessible, Tub)

  • 410 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Tower (Mobility Accessible, Roll-in Shower)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Non Smoking, Tower (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Park View (Mobility Accessible, Roll-in Shower)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Non Smoking, Park View (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony (Atrium View)

Exterior

Room, 1 King Bed, Balcony (Atrium View)

  • 410 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Tower (Hearing Accessible)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Non Smoking, Tower (Hearing Accessible)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony (Atrium View)

Exterior

Room, 2 Queen Beds, Balcony (Atrium View)

  • 410 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony (Emerald Bay, Main Atrium View)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed, Balcony (Emerald Bay, Main Atrium View)

  • 410 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Emerald Bay)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed (Emerald Bay)

  • 410 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony (Mobility Accessible, Tub)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Non Smoking, Balcony (Mobility Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Roll-in Shower)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Roll-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Main Atrium View)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed, Balcony (Main Atrium View)

  • 410 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Roll-in Shower)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Roll-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Park View (Hearing Accessible)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Non Smoking, Park View (Hearing Accessible)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Emerald Bay)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds (Emerald Bay)

  • 410 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 Bedroom

Hypo-allergenic bedding, in-room safe, individually decorated

Deluxe Suite, 1 Bedroom

  • 831 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Balcony (Main Atrium View)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Balcony (Main Atrium View)

  • 410 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds

  • 410 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony (Emerald Bay, Main Atrium View)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Balcony (Emerald Bay, Main Atrium View)

  • 410 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed, Non Smoking

  • 410 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

View from room

Executive Suite, 1 Bedroom

  • 625 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Aerial view

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About the neighborhood

Kissimmee

Located in Kissimmee, Gaylord Palms Resort & Convention Center is in the suburbs, within a 15-minute drive of Celebration Golf Club and Disney Springs™. .This family-friendly hotel is 7.5 mi (12.1 km) from Epcot® and 7.8 mi (12.5 km) from Disney's Animal Kingdom® Theme Park.

What's nearby

  • Old Town - 2 min drive
  • ESPN Wide World of Sports - 7 min drive
  • Disney Springs™ - 10 min drive
  • Epcot® - 14 min drive
  • Disney's Animal Kingdom® Theme Park - 18 min drive

Getting around

  • Kissimmee Station - 19 min drive
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 21 min drive

Restaurants

  • ‪World Food Trucks - ‬2 min drive
  • ‪World Showcase of Flavors Food Truck - ‬20 min walk
  • ‪Golden Corral - ‬3 min drive
  • ‪Chick-fil-A - ‬3 min drive
  • ‪Starbucks - ‬3 min drive

About this property

Gaylord Palms Resort & Convention Center

Suburban hotel with 6 restaurants and 3 outdoor pools
Gaylord Palms Resort & Convention Center offers 1718 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Smart televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

A health club and a complimentary water park with a lazy river and waterslides are featured at the hotel. 3 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 1718 individually decorated guestrooms, featuring refrigerators and Smart televisions. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, 2 spa tubs, and a complimentary water park. Additional amenities at this hotel include concierge services, babysitting (surcharge), and an arcade/game room. Spending a day of fun is easy with the complimentary theme park shuttle.
Grab a bite at Old Hickory Steakhouse, one of the hotel's 6 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Kissimmee? This hotel has 406660 square feet (37780 square meters) of space consisting of a conference center and meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Old Hickory Steakhouse - This steakhouse serves dinner only.
MOOR - This seafood restaurant serves lunch and dinner. Open daily.
Villa de Flora - This family restaurant specializes in Mediterranean cuisine and serves breakfast, brunch, and dinner. A children's menu is available. Open daily.
Wreckers Sports Bar - This sports bar specializes in American cuisine and serves lunch and dinner. Open daily.
SandBar - This family restaurant specializes in American cuisine and serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.99 per day)

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free theme park shuttle
  • Limo/town car service
  • Self parking on site (USD 38 per night; includes in/out privileges)
  • Valet parking on site (USD 50 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 10 to 25.50 for adults and USD 10 to 25.50 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 6 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • MOOR
  • Old Hickory Steakhouse
  • SandBar
  • Villa de Flora
  • Wreckers Sports Bar

Things to do

  • 2 spa tubs
  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free water park
  • Full-service spa
  • Health club
  • Lazy river
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free crib
  • Free theme park shuttle
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Lazy river
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (406,660 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 8 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2002
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Netflix
  • Pay movies
  • Smart TV with premium cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 4 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 51.53 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • In-room bottled water
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 25.50 for adults, and USD 10.00 to 25.50 for children
  • Fee for in-room wireless internet: USD 14.99 per day (rates may vary)
  • Fee for in-room wired internet: USD 14.99 per day (rates may vary)
  • Self parking fee: USD 38 per night (in/out privileges)
  • Valet parking fee: USD 50 per day (in/out privileges)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Gaylord Palms
Gaylord Palms Kissimmee
Gaylord Palms Resort
Gaylord Palms Resort Kissimmee
Palms Gaylord
Gaylord Palms Hotel Kissimmee
Gaylord Palms Orlando
Gaylord Palms Resort Orlando
Gaylord Resort
Gaylord Palms Resort Orlando
Gaylord Palms Orlando
Gaylord Palms Resort Convention Center

Gaylord Palms Resort & Convention Center Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 741 out of 1055 reviews" "
Rating 8 - Good. 137 out of 1055 reviews" "
Rating 6 - Okay. 76 out of 1055 reviews" "
Rating 4 - Poor. 48 out of 1055 reviews" "
Rating 2 - Terrible. 53 out of 1055 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atrium is perfect and family friendly!!
Stayed 2 nights in Sep 2024

10/10 Excellent

Luz

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the services and cleaness. And great for families. Parking is the onlt thing should not be charged if you are staying as a guest and already paying top prices. Overall all great.
Stayed 3 nights in Sep 2024

10/10 Excellent

Katelyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a beautiful property!! The gentlemen at the front desk was so nice and gave us a great room that was close to the perfect amenities for my toddler such as the cafe and pool area. We also got a wonderful room with a balcony that overlooked the gorgeous greenery that the Gaylord has on the interior of the property! The food poolside was incredible! The pool was so kid friendly and warm as well! I will certainly be back!
Stayed 1 night in Sep 2024

10/10 Excellent

Yovanka, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
beautiful well taken care of property and room, on the high end but you can have fun getting lost in there
Stayed 2 nights in Sep 2024

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Property
Great customer service and a beautiful property. Small issue with ants in our room, but we were able to be moved to another room. Not an easy shuttle service to Disney so be prepared to Uber. Additional charge to use a cart to unload your items to your room. Also, room comes with 4 passes to the pool. Additional passes are $50 regardless of your room type - even for a kid if they are +36”. Food at all of the restaurants is top notch!
Stayed 2 nights in Sep 2024

10/10 Excellent

eric, south miami

I love it
Stayed 2 nights in Sep 2024

6/10 Okay

Crystle

Stayed 2 nights in Sep 2024

2/10 Terrible

Michael

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

young

Disliked: Cleanliness, property conditions & facilities
dirty room emerald bay 4432
Stayed 2 nights in Jul 2024

4/10 Poor

Young

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
it only takes one bad experience to drive people away. This is our third visit, and i am pretty disappointed at the quality/cleanliness of our room this time. The carpet had bubble gum stuck to it, looked very very old. Furnitures had dusty legs/feet, so cleaning crews didn't do a very good job. The safety bar in the shower had a ring that was loose, and there was moldy stuff underneath it. Is it not habitable? no, but i didn't get a very clean vibe from this particular stay, and once you see the dirtiness of the room, you start tiptoing around the room. I kept my flip flops on the whole time because i didn't feel that it was clean enough. I should have asked for a new room, but our stuff was already all open, laid out and organized, so i didn't bother. Emerald bay room 4432 is where we stayed.
Stayed 1 night in Aug 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Katherine, Miami

Traveled with family
Liked: Cleanliness
Stayed 2 nights in Aug 2024

6/10 Okay

Maria

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Aug 2024

2/10 Terrible

Randy

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Aug 2024

10/10 Excellent

MAIRIM

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and beautiful 😍
Stayed 3 nights in Aug 2024

10/10 Excellent

Ellie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2024

8/10 Good

Eduardo

Stayed 1 night in Aug 2024

10/10 Excellent

Guillermo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 1 night in Aug 2024

10/10 Excellent

Maibelys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Yadira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome, the room was excellent, the view was a deeam.
Stayed 2 nights in Aug 2024

10/10 Excellent

Raul J

Traveled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Pool service
Dont bother paying for chairs at the pool. We payed for premium seating for 3 days and every day we noticed people sitting in reserved seating without paying for it, they issue rist bands and the people didn't have the wrist bands which were white. big waste of money if you ask me
Stayed 3 nights in Aug 2024

10/10 Excellent

Maria

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, amazing water park and pool area. Kids had a blast!
Stayed 2 nights in Aug 2024

8/10 Good

Mosart

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff are great! Now the cons: The price is not the price. Be ready to double your rate with every kind of fee they can throw at you. Water park is always closed. Common area is beautiful, but half of it was closed for a private party. Just feels like we paid full price for limited access. We will still give it another try. It’s a nice place.
Stayed 2 nights in Aug 2024