6/10 Okay
Michele, Bethany Beach, DE
Jan 1, 2016
Disliked: Cleanliness
Week long stay in Orlando
We arrived to check-in at 10:45 pm on 12/23/15, luckily before they closed at 11. I was never told there was a time limit to check in so I was very glad we arrived before they closed. Check-in was very easy and Nina was very nice. We got to our unit and found the paper to identify who was staying there and to list any deficiencies. We completed the form, noting that there were ants all over the kitchen counter and that the trash was still in the kitchen trash can. We turned the paper over to the rental office within the 12 hour timeframe but never heard from anyone all week and put up with the ants. We were also surprised to learn that we were expected to supply our own consumable products, i.e., toilet paper, dishwashing soap and laundry soap. Thankfully sheets and towels were included. One morning we woke up to no a/c and found the unit totally shut down. We called the office and a repairman arrived within 15-20, and had the a/c running again within 10 minutes. We really appreciated the prompt response to our call for help. On our last night we discovered that the light fixture in the master bathroom shower area was leaking, presumably from the unit above ours. We also had very noisy neighbors above us, who seemed to stomp around all hours of the day and night with no regard for anyone else staying there. They also appeared to be renters and we would have benefited by their being reminded about neighbors below them. Overall it's an ok place to stay but not outstanding.