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Encore Resort and Water Park at Reunion by Rentyl

5.0 star property

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Water park
Property video
Concierge desk
Elite House, Private Pool (12 Bedrooms Westside) | Private kitchen | Full-size fridge, microwave, oven, stovetop
Interior entrance

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
$714
$629 nightly
$714 total
Total with taxes and fees
Feb 27 - Feb 28

Explore the area

View in a map
7635 Fairfax Dr, Kissimmee, FL, 34747
  • Place, Jack Nicklaus Course
    ‪2 min drive‬
  • Place, Reunion Resort Golf Course
    ‪3 min drive‬
  • Place, Mystic Dunes Golf Club
    ‪3 min drive‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪33 min drive‬

Room options

View all photos for Luxury House, Private Pool (10 Bedroom Eastside)

Luxury House, Private Pool (10 Bedroom Eastside) | In-room safe, individually decorated, individually furnished

Luxury House, Private Pool (10 Bedroom Eastside)

  • 5100 sq ft
  • Sleeps 20
  • 1 King Bed and 7 Queen Beds

View all photos for Luxury House, 3 Bedrooms

In-room safe, individually decorated, individually furnished

Luxury House, 3 Bedrooms

  • 1500 sq ft
  • Sleeps 8
  • 1 King Bed and 1 Queen Bed

View all photos for Elite House, 4 Bedrooms, Private Pool (Westside)

Elite House, 4 Bedrooms, Private Pool (Westside) | In-room safe, individually decorated, individually furnished

Elite House, 4 Bedrooms, Private Pool (Westside)

  • 2300 sq ft
  • Sleeps 10
  • 1 King Bed and 2 Queen Beds

View all photos for Luxury House, 4 Bedrooms, Private Pool (Westside)

Luxury House, 4 Bedrooms, Private Pool (Westside) | In-room safe, individually decorated, individually furnished

Luxury House, 4 Bedrooms, Private Pool (Westside)

7.0 out of 10
Good
(2 reviews)
  • 2300 sq ft
  • Sleeps 10
  • 1 King Bed and 2 Queen Beds

View all photos for House (5 Bedroom Reunion Village)

In-room safe, individually decorated, individually furnished

House (5 Bedroom Reunion Village)

  • 2268 sq ft
  • Sleeps 12
  • 1 King Bed and 2 Queen Beds

View all photos for Luxury House, 5 Bedrooms, Private Pool (Eastside)

Luxury House, 5 Bedrooms, Private Pool (Eastside) | In-room safe, individually decorated, individually furnished

Luxury House, 5 Bedrooms, Private Pool (Eastside)

  • 2500 sq ft
  • Sleeps 12
  • 1 King Bed and 2 Queen Beds

View all photos for Luxury House, 5 Bedrooms, Private Pool (Westside)

Luxury House, 5 Bedrooms, Private Pool (Westside) | In-room safe, individually decorated, individually furnished

Luxury House, 5 Bedrooms, Private Pool (Westside)

  • 2500 sq ft
  • Sleeps 12
  • 1 King Bed and 2 Queen Beds

View all photos for Elite House, 5 Bedrooms, Private Pool (Westside)

Elite House, 5 Bedrooms, Private Pool (Westside) | In-room safe, individually decorated, individually furnished

Elite House, 5 Bedrooms, Private Pool (Westside)

  • 2600 sq ft
  • Sleeps 12
  • 2 Double Beds and 2 Queen Beds

View all photos for Luxury House, 4 Bedrooms, Private Pool (Eastside)

Luxury House, 4 Bedrooms, Private Pool (Eastside) | In-room safe, individually decorated, individually furnished

Luxury House, 4 Bedrooms, Private Pool (Eastside)

8.0 out of 10
Very good
(1 review)
  • 2300 sq ft
  • Sleeps 10
  • 1 King Bed and 2 Queen Beds

View all photos for Luxury House, Private Pool (7 Bedrooms Eastside)

Luxury House, Private Pool (7 Bedrooms Eastside) | In-room safe, individually decorated, individually furnished

Luxury House, Private Pool (7 Bedrooms Eastside)

  • 3400 sq ft
  • Sleeps 16
  • 2 King Beds and 4 Queen Beds

View all photos for Luxury House, 6 Bedrooms, Private Pool (Eastside)

Luxury House, 6 Bedrooms, Private Pool (Eastside) | In-room safe, individually decorated, individually furnished

Luxury House, 6 Bedrooms, Private Pool (Eastside)

10.0 out of 10
Exceptional
(1 review)
  • 2800 sq ft
  • Sleeps 14
  • 1 King Bed and 3 Queen Beds

View all photos for Luxury House, 6 Bedrooms, Private Pool (Westside)

Luxury House, 6 Bedrooms, Private Pool (Westside) | In-room safe, individually decorated, individually furnished

Luxury House, 6 Bedrooms, Private Pool (Westside)

8.0 out of 10
Very good
(1 review)
  • 2800 sq ft
  • Sleeps 14
  • 1 King Bed and 4 Queen Beds

View all photos for Luxury House, Private Pool (8 Bedrooms Westside)

Luxury House, Private Pool (8 Bedrooms Westside) | In-room safe, individually decorated, individually furnished

Luxury House, Private Pool (8 Bedrooms Westside)

  • 3400 sq ft
  • Sleeps 18
  • 2 King Beds and 4 Queen Beds

View all photos for Elite House, 6 Bedrooms, Private Pool (Westside)

Elite House, 6 Bedrooms, Private Pool (Westside) | In-room safe, individually decorated, individually furnished

Elite House, 6 Bedrooms, Private Pool (Westside)

  • 2800 sq ft
  • Sleeps 14
  • 2 King Beds and 2 Queen Beds

View all photos for Luxury House, Private Pool (7 Bedrooms Westside)

Luxury House, Private Pool (7 Bedrooms Westside) | In-room safe, individually decorated, individually furnished

Luxury House, Private Pool (7 Bedrooms Westside)

  • 3400 sq ft
  • Sleeps 16
  • 2 King Beds and 3 Queen Beds

View all photos for Luxury House, Private Pool (8 Bedrooms Eastside)

Luxury House, Private Pool (8 Bedrooms Eastside) | In-room safe, individually decorated, individually furnished

Luxury House, Private Pool (8 Bedrooms Eastside)

  • 3400 sq ft
  • Sleeps 18
  • 2 King Beds and 4 Queen Beds

View all photos for Elite House, Private Pool (8 Bedrooms Westside)

Elite House, Private Pool (8 Bedrooms Westside) | In-room safe, individually decorated, individually furnished

Elite House, Private Pool (8 Bedrooms Westside)

  • 3400 sq ft
  • Sleeps 18
  • 3 King Beds and 3 Queen Beds

View all photos for Luxury House, Private Pool (9 Bedrooms Westside)

Luxury House, Private Pool (9 Bedrooms Westside) | In-room safe, individually decorated, individually furnished

Luxury House, Private Pool (9 Bedrooms Westside)

  • 4600 sq ft
  • Sleeps 20
  • 3 King Beds and 6 Twin Beds

View all photos for Elite House, Private Pool (9 Bedrooms Westside)

Elite House, Private Pool (9 Bedrooms Westside) | In-room safe, individually decorated, individually furnished

Elite House, Private Pool (9 Bedrooms Westside)

  • 4600 sq ft
  • Sleeps 20
  • 3 King Beds and 4 Queen Beds

View all photos for Elite House, Private Pool (13 Bedrooms Westside)

Elite House, Private Pool (13 Bedrooms Westside) | In-room safe, individually decorated, individually furnished

Elite House, Private Pool (13 Bedrooms Westside)

  • 6400 sq ft
  • Sleeps 20
  • 3 King Beds and 9 Queen Beds

View all photos for Luxury House, Private Pool (10 Bedroom Westside)

Luxury House, Private Pool (10 Bedroom Westside) | In-room safe, individually decorated, individually furnished

Luxury House, Private Pool (10 Bedroom Westside)

  • 4700 sq ft
  • Sleeps 20
  • 1 King Bed and 7 Queen Beds

View all photos for Luxury House, Private Pool (11 Bedrooms Westside)

Luxury House, Private Pool (11 Bedrooms Westside) | In-room safe, individually decorated, individually furnished

Luxury House, Private Pool (11 Bedrooms Westside)

  • 5400 sq ft
  • Sleeps 20
  • 1 King Bed and 8 Queen Beds

View all photos for Elite House, Private Pool (11 Bedrooms Westside)

Elite House, Private Pool (11 Bedrooms Westside) | In-room safe, individually decorated, individually furnished

Elite House, Private Pool (11 Bedrooms Westside)

  • 5400 sq ft
  • Sleeps 20
  • 2 King Beds and 7 Queen Beds

View all photos for Elite House, Private Pool (12 Bedrooms Westside)

Elite House, Private Pool (12 Bedrooms Westside) | In-room safe, individually decorated, individually furnished

Elite House, Private Pool (12 Bedrooms Westside)

  • 6400 sq ft
  • Sleeps 20
  • 5 King Beds and 4 Queen Beds

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About the neighborhood

Kissimmee

Located in Kissimmee, Encore Resort and Water Park at Reunion by Rentyl is within a 15-minute drive of Disney's Hollywood Studios® and Disney Springs™. .This family-friendly resort is 10.2 mi (16.5 km) from Disney's Animal Kingdom® Theme Park and 12.8 mi (20.6 km) from Epcot®.
View more Resorts in OrlandoOpens in a new window

What's nearby

  • Jack Nicklaus Course - 2 min drive - 1.3 miles
  • Reunion Resort Golf Course - 3 min drive - 1.8 miles
  • Mystic Dunes Golf Club - 3 min drive - 2.8 miles
  • AdventHealth Celebration - 6 min drive - 5.0 miles
  • ChampionsGate Golf Club - 6 min drive - 4.4 miles

Getting around

  • Kissimmee Station - 26 min drive
  • Orlando Intl. Airport (MCO) - 32 min drive

Restaurants

  • ‪Wawa - ‬4 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Texas Roadhouse - ‬4 min drive
  • ‪McDonald's - ‬7 min drive
  • ‪Starbucks - ‬4 min drive

About this property

Encore Resort and Water Park at Reunion by Rentyl

Encore Resort and Water Park at Reunion by Rentyl offers 800 air-conditioned accommodations, which are accessible via exterior corridors and feature washers/dryers and safes. Rooms open to furnished balconies or patios. These individually decorated and furnished accommodations have separate sitting areas and include dining tables. 50-inch flat-screen televisions come with premium cable channels. Accommodations at this 5-star resort have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers and hair dryers.

This Kissimmee resort provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered on request and in-room massages can be requested.

2 outdoor tennis courts and a complimentary water park with waterslides are featured at the resort. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials and manicures and pedicures. The spa is equipped with a hot tub. The spa is open daily.
Make yourself at home in one of the 800 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Rooms have private furnished balconies or patios. 50-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and separate sitting areas, as well as phones with free local calls.
Pamper yourself with a visit to the spa, which offers massages and facials. If you're looking for recreational opportunities, you'll find a complimentary water park, outdoor tennis courts, and an outdoor pool. Additional features at this resort include complimentary wireless internet access, concierge services, and an arcade/game room. If you're planning a day at a nearby theme park, you can hop on the complimentary shuttle.
Enjoy American cuisine at Finns Restaurant, one of the resort's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Kissimmee? This resort has 835 square feet (78 square meters) of space consisting of a conference center and a meeting room. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Finns Restaurant - Overlooking the pool, this restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
The Bis Grill - This poolside restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Shark Lounge - Overlooking the pool, this tapas bar specializes in American cuisine and serves light fare only. Happy hour is offered. Open daily.
Onsite venue #4 - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. A children's menu is available. Open daily.
On the Go Market - This coffee shop serves light fare only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free theme park shuttle
  • Free extended parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Finns Restaurant
  • On the Go Market
  • Shark Lounge
  • The Bis Grill

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycle rentals
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Heated pool
  • Outdoor pool
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's pool
  • Dining table
  • Free children's club
  • Free theme park shuttle
  • Free water park access
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washer/dryer
  • Lifeguards on site
  • Living room
  • Outdoor pool
  • Playground
  • Separate in-room dining area
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (835 square feet of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2016
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Limited room service
  • Microwave
  • Oven
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee
Minimum check-in age: 21

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 30 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 11.35 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 500 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 40 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee and varies based on unit size
  • Rollaway bed fee: USD 11.35 per stay
  • Heated pool maintenance fee: USD 60 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 11:00 AM to 6:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Encore Resort Reunion Kissimmee
Encore Resort Reunion
Encore Reunion Kissimmee
Encore Reunion
Encore Resort at Reunion
Encore Resort and Water Park At Reunion by Rentyl Resort
Encore Resort and Water Park At Reunion by Rentyl Kissimmee

Encore Resort and Water Park at Reunion by Rentyl Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 583 out of 1004 reviews
Rating 8 - Good. 174 out of 1004 reviews
Rating 6 - Okay. 100 out of 1004 reviews
Rating 4 - Poor. 64 out of 1004 reviews
Rating 2 - Terrible. 83 out of 1004 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jaco

Liked: Cleanliness, amenities, property conditions & facilities
Had so much fun thanks
Stayed 3 nights in Nov 2025

4/10 Poor

Bridget

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
We rented this house for many reasons. One was because it had a private outdoor pool with hot tub. Upon check in, we were asked if we wanted the hot tub and pool heated. Isn’t that the point of a hot tub? That was an extra $60 for every day of our stay. I paid for a late checkout for 1:00… $250 and we were locked out of our house at 10:00 am. The inside of our home was filthy. None of us would dare walk around without shoes on. There was also a huge clump of black hair in my parents bathroom on the floor like someone cleaned off their brush and left it there. The fuse box kept tripping the fuse that controlled the front door outside light as well as the hallway light so you couldn’t see the keypad to get in and couldn’t see once you finally could get in. You have a garage which is lovely but they do not give you the code to the keypad or a remote so you have to try and get in the dark front door and get in to open the garage from the inside. The blinds were broken at the patio doors and spots on the ceiling in the bathroom that were questionable. We complained upon checkout and were told the manager would be in later and the girl at the counter would tell her. We did get a credit for the late checkout but nothing else because we waited until the end of our 5 day stay to bring it all up. When in Disney, you are busy and didn’t have time to say anything because it was too late by the time we got back each day. Front desk said it is Expedia’s fault for not posting upcharges
Stayed 5 nights in Nov 2025

10/10 Excellent

Melinda

Liked: Cleanliness, amenities, property conditions & facilities
Love this place! Thanks for everything!!
Stayed 4 nights in Nov 2025

8/10 Good

Sinti Lu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn’t know that I had to buy a propane tank for the grill. I didn’t know I had to pay extra to use the spa for the heat $50 a day minimum two days
Stayed 2 nights in Nov 2025

2/10 Terrible

Jodi

Traveled with family
Liked: Amenities
Pests and not secure
Stayed 4 nights in Nov 2025

10/10 Excellent

Donovan

Traveled with family
Liked: Cleanliness, property conditions & facilities
House was super clean! Staff were amazing and location was perfect!
Stayed 5 nights in Oct 2025

10/10 Excellent

CARL

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 6 nights in Nov 2025

10/10 Excellent

Michael

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay at Encore Resort. The house was clean, spacious, and perfect for multiple families. There was plenty of room for everyone and the kids especially had an amazing time. Overall, we really enjoyed our stay and would absolutely come back again.
Stayed 3 nights in Oct 2025

10/10 Excellent

Gabriela

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect. The pool was cleaned an all the amenities were in excellent condition
Stayed 2 nights in Oct 2025

10/10 Excellent

YINETT

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing place, super clean!
Stayed 3 nights in Oct 2025

8/10 Good

Daphne, homestead

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the resort, pool area is perfect for the kids. the house itself was clean
Stayed 5 nights in Oct 2025

10/10 Excellent

Carlos

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Good
Stayed 2 nights in Oct 2025

4/10 Poor

Saskia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ion messaged the property Saturday morning of issues with the home and no one called me or even had the decency to contact me about it. The floor was dirty there was roaches in the bathroom and the rugs are extremely dirty. The walls are filthy! I expected a clean property overall for the price we paid and I was disappointed
Stayed 3 nights in Oct 2025

8/10 Good

Linda

Traveled with family and small children
Liked: Cleanliness, amenities
The water park itself needs some touch up it’s old. The breakfast is not good. It was very dry and it seems as no one cares what they are serving. Other than that the house was beautiful and kept up.
Stayed 5 nights in Sep 2025

8/10 Good

Anaise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my time there.
Stayed 4 nights in Sep 2025

4/10 Poor

Jose Manuel

Traveled with family
Disliked: Cleanliness, staff & service
Había un grupo grande haciendo fiestas todas las noches , nadie los callaba si llamabas a quejarte te decían que vienen todos los años , cuando uno también paga . También pagos por la limpieza de la casa 60 usd extra y dos días no la hicieron
Stayed 4 nights in Oct 2025

2/10 Terrible

Toni

Traveled with family and small children
Disliked: Amenities
The check in process was not clear for families coming at different times and from different places. The staff was condescending and had a lot of attitude. The house was outdated. There are no towels for pool, do they really expect us to bring our pool towels? Overall very unsatisfied for the price paid; over $1000 for 3 days. Not staying here again.
Stayed 3 nights in Oct 2025

10/10 Excellent

Terrell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was super nice, clean and luxurious
Stayed 5 nights in Oct 2025

4/10 Poor

Juan

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is clean and safe quiet the amenities Are great but terrible front desk customer service I got charged for my stay on there end again when I had already paid through Expedia , I addressed to customer service they returned the charges back to the credit card , they told me I was going to get charge only for the home amenities I requested which was $124 and $500 deposit for incidentals with a total of $624 so I got the charges on October 10, 2025 At checkout but then again Encore charge me again another transaction on October 11 , 2025 for $624 When I was no longer staying. Terrible experience I don’t think I ever returned there.
Stayed 7 nights in Oct 2025

10/10 Excellent

David Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff and property highly recommend!
Stayed 7 nights in Sep 2025

10/10 Excellent

Yaimara

Liked: Cleanliness, staff & service, property conditions & facilities
Muy acogedor y con mucha calidad todo muy agradable
Stayed 3 nights in Sep 2025

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 7 nights in Sep 2025

6/10 Okay

Layla

Traveled with family
Liked: Staff & service, amenities
The house was nice but the theater tv wasnt working and other tvs were very slow. The waterpark was amazing and the pool was very big. I would definitely come back there
Stayed 7 nights in Sep 2025

8/10 Good

Yusey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfecto lugar para pasarlo en familia
Stayed 3 nights in Sep 2025

6/10 Okay

Dana

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
First staff was very friendly. The water park was fun. The house was pretty but quite dirty. Caked on stains on chair legs. Carpet stains. We found cockroaches live and dead. Our overall stay was lovely. The pool in the yard was clean and our favorite part. Cleanliness and safety was of high concern. The minion room and Elsa room made for children was not for children. The bed in minion room was a broken bunk bed. My son had a huge bruise from one of the posts. Ordering food from the resort was not easy. We had issues connecting to wifi. I spent a lot of time cleaning messes that weren’t ours.
Stayed 6 nights in Aug 2025