2/10 Terrible
Tara L
Traveled with partner
Sep 24, 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The property itself is absolutely stunning. The rooms are nice. However the staff is the rudest I have ever came across. Hidden fees and I was screamed at for kindly asking about all the fees. Then I was told we didn't have a room and I started to panic . We were there because my sister was having an emergency C-section and all I wanted was a room so I could get to the hospital and the lady behind the counter offered me no resolutions all she kept saying was we paid for a different room and they had none. If I wanted a refund it could take 16 days! She told me she did not care my sister was having an emergency c section and she finally found a room that was less quality then the one I paid for. I accepted the room because I had zero options at that point all I could think about was getting to the hospital. She gave me keys and no directions to where are room was. I was shaking. My husband and I finally found our room and got to the hospital . Later that night. I went down to have a glass of wine to relax and the bar was closed so I got a soda in the market area and the entire room was filled with smoke! Absolutely the worst place I have ever stayed! It's sad because I have beautiful memories of staying there on the past but Brandi at the desk will keep me far away from ever returning!
Tara L
Stayed 1 night in Sep 2024