8/10 Good
annelie, thousand oaks
Traveled with partner
Oct 7, 2024
Liked: Cleanliness, amenities, property conditions & facilities
Valet attendant was very rude. The valet attendant was very aggressive when we first arrived, to valet, which we declined. We were in the checkin line at the entrance of the hotel where there are different lines for valet and a different lane for only check in. Each lane has a sign stating where to drive up to. After checking in ( 5-7 minutes total time which really depends on how long the check in takes) I exit the hotel to return to my partner who had been waiting in the check in area with everyone one else checking in, but he had been told to leave the check in line. When I asked the attendant why he told my partner to leave the area he lied and told me that he hadn’t said to leave. My partner confirmed that wasn’t what he was told. Seems valet parkers have preferential treatment and we had to drive around the hotel several times before finding an offsite spot to unload our car. Valet attendant never apologized and doubled down that he hadn’t told my partner to leave the checkin curbside area. There were also cars parked ahead of us in the check in line which were still there when we walked up later with our bags. Very odd experience This kid was unprofessional from what seemed like and upsell to valet to retaliating for not valeting it seems. Weird.
annelie
Stayed 1 night in Oct 2024