4/10 Poor
Duncan K., Harrogate
Jun 3, 2024
Liked: Cleanliness
Major issues on arrival
On arrival we diligently followed access instructions, punched in code but door would not open. This was past midnight and the location was middle of nowhere without a soul in sight. We had 3 very tired children in tow. Phoned owner multiple times but no answer. Had no idea what to do - sleep in the car? Tried knocking on random doors no answer. Finally found a person in one of the other properties who was awake and luckily he helped us. He had the number of someone else involved in managing the property who luckily answered the phone at 1am and gave us different access instructions. The door we were meant to access had been bolted from inside. We entered a different door using key locked away in a different place with a different passcode. Later in the week I was accosted by same lady asking what I was doing on site - when I explained who I was she proceeded to blame the previous tenants for the issue as they had left the door bolted (surely someone had been in to clean in the interim, surely they should check that the next tenants can access?). This really annoyed me, a simple apology would have been more appropriate. The owner, when he texted me the next morning, did apologise but frankly a text apology is insufficient for the stress caused. For balance the owner answered all subsequent queries very quickly. The property is nice albeit a little cold and facilities are basic (no washing machine, dodgy hot water, old utensils). Site nice but someone stole our kids football.
Duncan K.
Stayed 7 nights in May 2024