We missed the arrival by boat as it was pouring with rain during the taxi ride from Heho airport. The man at the entrance to Inle lake area liaised with the taxi driver to take us the whole way by car. Talk about arriving by the servants' entrance! We finally located reception. Check in was fine and we were taken to our "private pond" villa. Not very private as our villa was surrounded by other villas and you could see straight into their windows. The villa itself was large and beautifully decorated with wood. The bed was disappointing. Mattress was extremely hard and the pillows also were terribly uncomfortable. The shower was hot, but the water pressure terrible.
You pay top dollar for everything. The only thing included was breakfast, but this was not very exciting. We booked a boat tour, had a massage, had cocktails on the pier and had dinner at the resort both nights of our stay. We were often treated like we didn't matter as much as other guests. For example, when we came back from our day on the lake we watched the others being greeted with a cold towel and a welcome drink, but there was nothing for us.
Massage was pricey, but ok. Dinner was nothing exciting. The wifi was flakey, worked for the first day and not at all for the second. We went to see them at the front desk to discuss our departure. However, they ran late the night before to confirm departure time and then rang back an hour later when we were already asleep!